Customer service agent

Home And Business Management Services Inc. based in Midhurst, ON is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Part time job. The shift timings include Day, Weekend and 09:30 to 16:30.

Employer Name: Home And Business Management Services Inc.
Position: Customer service agent
No. of vacancies: 1
Salary: $17.00 to $20.00 hourly (to be negotiated) / 7 hours per week
Employment type: Permanent employment, Part time
Location: Midhurst, ON

Job Description

  • The candidate will be expected to access and process data.
  • The candidate will be expected to respond to customer complaints or concerns.
  • The candidate will be expected to respond to customer inquiries and provide information.
  • The candidate will be expected to set up billing for services.
  • The candidate must make arrangements for refunds and credits.
  • The candidate must explain the type and cost of services provided.
  • The candidate will be expected to issue receipts and other forms.
  • The candidate will be expected to keep records and statistics.
  • The candidate will be responsible for ordering office supplies and inventory management.
  • The candidate will be expected to carry out general office duties.
  • The candidate will be responsible for receiving and logging complaints.
  • The candidate will be required to accept credit and employment applications.
  • The candidate will be expected to accept payments.
  • The candidate must sell merchandise.
  • The candidate must respond to written and oral questions.

Job Requirements

  • The candidate should be fluent in English language.
  • There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
  • Candidate having experience is an asset.
  • The candidate must be punctual.
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should be reliable.
  • The candidate should be a good team player.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should have good judgemental skills.

Work setting

  • The candidate will be required to work in the business sector, private sector, retail/wholesale establishment/distribution centre, and business.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with Database software, the Internet, MS Excel, MS Outlook, MS Windows, and MS Word.

Additional information

Security and safety

  • The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).

Transportation/travel information

  • The candidate must have their own transportation.
  • The candidate must have their own vehicle.
  • The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate must be willing to walk for long periods of time.
  • The candidate should be willing to work under pressure.

Benefits

  • The candidate will receive Free parking, Employer-paid learning/training, and Parking facilities.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

Note

Please include the following while sending the application

  • Cover letter
  • Copy of portfolio or relevant work examples
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