Customer Experience Specialist is a customer facing role. It centers around creating a good and lasting experience for guests when they visit Tesla showrooms. The job basically helps customers the whole way- from that first visit all the way to vehicle delivery, while also guiding them through Tesla products and services.
In practice, this position is about building trust with potential buyers, really understanding what they need and then setting everything up for test drives, plus helping keep a solid sales pipeline going. Alongside that, Customer Experience Specialists share product education and they assist with delivery for new vehicle owners too, so that nothing feels rushed or confusing at the end.
Tesla offers a fast moving, supportive workplace where employees can help push the company’s energy mission forward. Teamwork, innovation and customer satisfaction are valued a lot, so it’s an interesting place to grow a career. Here, take a look at the job post below for more details.
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Employer Details
Company Name : Tesla
Location : Markham, Ontario, Canada
Salary : $25.99 – $42.52/hour
Job Type : Full-time
Start date : As soon as possible
Benefits : Company funded health coverage, dental coverage, vision coverage, life insurance, disability coverage, retirement savings plan with company contribution, employee stock purchase plan, financial wellness programs, employee assistance support.
Job Description
Customer Experience Specialist is a customer focused role that supports guests throughout their vehicle buying and delivery journey.
This is a full time position based in Markham.
Responsibilities
- Build personalized customer profiles by understanding customer needs and timelines.
- Present Tesla products and answer customer questions.
- Conduct demo drives and Full Self Driving demonstrations.
- Provide delivery orientations and explain vehicle features.
- Capture customer information and schedule test drives.
- Identify potential buyers and support sales pipeline activities.
- Provide excellent service to current and future vehicle owners.
- Complete additional duties as required by business needs.
Requirements
- At least 1 year of customer service and/or sales work background with proven results.
- Can work with business topics and technical concepts and explain them clearly.
- Strong team mindset and dependable work habits.
- Strong interaction skills and attention to detail.
- Highly organized with excellent written and verbal interaction skills.
- Skilled in MS Suite and CRM tools.
- Get a Class 5, G or G2 driver’s license in Canada.
- Must possess and maintain a motor vehicle salesperson license or certificate issued by the applicable provincial regulator for Ontario roles.
How to Apply?
So you want to know more about this role, do it. Check the link under here to see the full job posting and send your application straight to Tesla before the vacancy gets filled.