Client Advisor is dedicated to creating exceptional everyday banking experiences that are trustable and long-term client relationships. This role is a key touchpoint within the branch for clients’ needs, facilitating added value via personalized advice, and connecting clients with the appropriate banking solutions.
As an employer, Royal Bank of Canada promotes a collaborative, inclusive working environment, as well as investment in team member development through continuous learning. In addition to state-of-the-art tools, team members receive regular coaching and have access to facilities enabling them to achieve their maximum potential and better serve clients and communities.
As one of Canada’s leading and most respected financial institutions, RBC is recognised for its people-focused approach and dedication to joint success. For those interested in pursuing a fulfilling client-oriented career at RBC, opportunities exist in the career section of our website, as well as throughout Canada.
Also hiring: Financial planner
Employer Details
Company Name : Royal Bank of Canada
Location : Saanich, Oak Bay, Victoria : British Columbia : Canada
Salary : $39,982 per year
Job Type : Full time
Start date : As soon as possible
Benefits : Leadership development and coaching focused on employee development, a unique opportunity,as part of a dynamic and collaborative high-performance team, the option of a flexible work-life balance, and exposure to stimulating and successful opportunities,World-class sales training, coaching, and development opportunities
Job Description
- This position is a Client-Facing Role for Banks Supporting the Basic Banking Needs of clients.
- Involves meeting Sociocultural Needs and Provide Broad Educational Opportunities.
- To Maintain, Enhance and Grow Relationships Through Regular Contact; Provide Service-Based Solutions and Provide ‘Added Value’ through Client Education and Consulting Services.
- Develop/build Client Relationships; Make Regular Referral Contacts and Create a Positive Client Experience.
- Collaborate With Other Employees in This High-Performance Space (Personal) and Commercial Banking.
- A Full-Time, Salaried Employment Position; the Number Of Hours Worked Varies Depending On Company Needs; Number Of Hours Worked Will Be Scheduled Every Week.
- Flexible Work Arrangements Will Be Accommodated When Possible, Based Upon Position and Company Requirements.
Responsibilities
- Assist clients by identifying their banking needs and opportunities during visits to a branch and throughout the surrounding area.
- Help clients achieve their financial goals through guidance, advice and referrals to other programs and services available.
- Inform clients about digital and self-service banking tools, including how to use them.
- Support clients with initiating requests and performing banking transactions.
- Resolve client issues internally, and provide an excellent customer experience through efficient resolution of client issues.
- Build and maintain strong relationships with clients and businesses to continue to support business development/growth.
Requirements
- Excellent verbal and written communication skills, and problem-solving skills, including successfully demonstrating to others how to build successful relationships.
- Demonstrated flexibility/adaptability, self-motivated, and demonstrated integrity (personal and professional) to meet the demands of the workplace.
- Confidence in one’s own capacity to access digital technologies and FinTech via various digital devices.
- Ability to work the hours necessary for the operation of this company is a requirement of the job.
- Evidence of the ability to build client relationships in a Financial Services Product/Service Environment, is a valuable asset.
- Mutual Fund Accreditation or completion of Securities Courses is an asset.
- Cantonese and Mandarin speaking skills are a valuable asset.
How to Apply?
Interested and eligible candidates can click here to know more and apply at Royal Bank of Canada.