Call centre agent – technical support

Line One operates in Calgary, AB. The company is currently looking for applications for the role of Call Centre Agent – Technical Support. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The open positions are for Permanent employment or part-time work leading to full-time employment. The shift schedule encompasses various shift times, including Day, Evening, Night, Weekend, Shift, Early Morning, and Morning. The candidate will also have the option of working remotely.

Employer Name: Line One
Position: Call centre agent – technical support
No. of vacancies: 1
Salary: $17.00 hourly / 25 to 40 hours per week
Employment type: Permanent employment, Part-time leading to full-time
Location: Calgary, AB; Remote work available

Also hiring: Light duty cleaner

Job Description

• The candidate must report on the performance of computer systems and networks.
• The candidate will be responsible for responding to users who are experiencing difficulties with the computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate must collect, organize, and maintain a problem and solution log for use by other technical support analysts.
• The candidate will be responsible for providing users with support for business systems, networks, and the internet in response to identified issues and concerns.
• The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate must be bilingual.
• The candidate must hold a certificate or diploma in a related trade or possess equivalent experience in the field.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate must have an A+ Certification.
• The candidate should be accurate.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be capable of acting independently.
• The candidate should have good judgmental skills.
• The candidate must be well-organized.
• The candidate should be a good team player.
• The candidate must be able to multitask.
• The candidate must have excellent time management skills.

Experience and specialization

Computer and technology knowledge

• The candidate must have knowledge and experience in networking software, networking security, desktop applications, C++, MS Windows, spreadsheet software, and wireless networks.

• The candidate should be able to work effectively in a fast-paced and busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finish the work within the given timeline.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate should have an eye for detail.
• The candidate should be willing to work for long hours in a sitting position.

Own tools/equipment

• The candidate must bring their computer, have reliable internet access, and a cellular phone.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

By email

careers@lineone.ca

Note

Please include the following while sending the application

• Cover letter
• The candidate must clearly state their highest level of completed education and specify the name of the institution where they completed it.