The SP-03 Bilingual Call Centre Agent role with the Canada Revenue Agency focuses on supporting taxpayers through the Debt Management Call Centre in New Brunswick. The position requires employees to manage telephone calls while they check customer accounts and assist customers with their tax issues in a controlled call center environment.
The CRA creates a workplace environment which enables all employees to succeed because it values their diverse backgrounds and supports their professional development. Employees enjoy benefits from exceptional leave policies combined with a complete health insurance package and pension benefits and continuous education programs which help them build their careers.
The CRA provides its employees through one of Canada’s top public service organizations which delivers job security and opportunities for professional development together with a friendly work environment. Explore the opportunity below and consider joining a team that makes a real impact for Canadians.
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Employer Details
Company Name : Canada Revenue Agency
Location : New Brunswick/Nouveau Brunswick : Canada
Salary : $59,623 to $65,813
Job Type : Full Time
Start date : As soon as possible
Benefits : Vacation leave, family-related leave, sick leave, maternity and parental top-up benefits, comprehensive health care plan (medical, prescription, vision, dental), employee assistance program (EAP), defined benefit pension plan, ongoing training and career development, diverse and inclusive workplace
Job Description
- Bilingual call centre role supporting taxpayer debt management services
Full time schedule of 37.5 hours per week; shifts typically Monday to Friday between 9:00 a.m. and 6:00 p.m. AST - Handles inbound and outbound calls related to collections and compliance matters
- Requires on site work at least three days per week at a CRA approved location
- Includes up to four weeks of full-time onsite training
- Fast paced call centre environment using headsets and computer systems
Responsibilities
- Conduct telephone interviews to gather and verify taxpayer information
- Request and negotiate payment of outstanding tax amounts
- Respond to enquiries related to system-generated letters and collections
- Review CRA systems and search databases to locate taxpayers
- Update and maintain accurate taxpayer records and electronic diaries
- Initiate account corrections when errors are identified
- Refer complex or unresolved cases to appropriate internal teams
Requirements
- Must be living in Canada or a Canadian citizen abroad within required commuting distance
- Preference given to eligible veterans, CAF members, Canadian citizens, and permanent residents
- Secondary school diploma or CRA-approved equivalent (Canadian equivalency required if foreign)
- Must upload proof of education by the posting deadline
- Bilingual in English and French (minimum CBC preferred; BBC/BBB may be considered)
- Must complete or provide valid Second Language Evaluation (SLE) results
- Minimum 3 months customer or public service experience in a call centre, office, or similar setting is an asset
- Experience using computer tools such as MS Office, PDFs, and internet search is an asset
- Reliability Status security clearance required
- Ability to work in inbound/outbound contact centre environment
- Must cover own participation and relocation costs if applying from the general public
How to Apply?
Click the link below to view the full job posting. You can apply directly through the Canada Revenue Agency careers page.