The positions support the operations of the Canada Revenue Agency’s Contact Centre by providing taxpayer and benefit inquiry information to Canadian taxpayers and business owners. The high volume of tax inquiries received by the Canada Revenue Agency means that both oral and written communication as well as service delivery to taxpayers must be clear and uniform.
The Canada Revenue Agency has developed a Nationally Recognized Employer for their commitment to Diversity, Equity and Inclusiveness in the Workplace as well as maintaining a Barrier Free work environment where employees are able to work in a culture that promotes diversity and equity in their employment relationship while at the same time promote Collaboration and Support for Employee Wellbeing via Organized Training Programs.
Also, with the combination of Competitive Salaries, Strong Benefits and making a positive difference in the lives of Canadians, Canada Revenue Agency’s Employees are part of a Rewarding Work Environment, where Employees’ Contributions will positively affect the Economic and Social Wellbeing of all Canadians. Please see the Job Posting for specific information concerning the Job Posting and Application Process.
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Employer Details
Company Name : Canada Revenue Agency
Location : Ontario, Canada
Salary : $65,389 to $73,595 year
Job Type : Full Time
Start date : As soon as possible
Benefits : A culture of respect, support, and a public service impact, onsite collaboration with a hybrid work model, structured training and development, stable federal working environment, exemplary standards of integrity and professionalism.
Job Description
- The Taxpayer and Benefit inquiry-supportive contact centre agent position is a full-time term position in a call-centre-style environment that provides services by telephone and in writing to individuals and businesses.
- This position provides professional public service and client support through telephone and email communication.
- A hybrid work environment with a minimum of three on-site workdays per week is also provided.
- The average number of hours of this position averages about 37.5 hours per week based on customer service demand.
Responsibilities
- Deliver telephone and written inquiries regarding tax and benefits.
- Answer incoming and outgoing calls with care and professionalism.
- Evaluate, analyze, research client tax profile, to address account issues.
- Follow legislation, policy, guidelines to assist clients with their inquiries.
- Referral of complicated issues to the appropriate area of Canada Revenue Agency for action.
- Preparation of basic reports, letters, documentation to support clients
Requirements
- Ability to work full-time under a Temporary Employment contract .
- Willingness to work on-site at a CBSA office for a minimum of three (3) days per week .
- Ability to work variable schedules based on the working hours of the Contact Centre .
- Able to work in a Call Centre environment utilizing telephone communication.
How to Apply?
To explore the role in detail and submit your application, please click on the provided job posting link and apply directly.