BC Public Service situated in Victoria, BC V9B 6X2 CA is currently looking for applications for the role of Guest Services Supervisor who is a self-motivated individual with excellent interpersonal skills. The selected candidate must start work promptly. The available position is for a regular or full time job.

Employer Name: BC Public Service
Position: Guest Services Supervisor
Salary: $57,699.62 – $65,135.07 annually
Employment type: Regular, Full-time
Location: Victoria, BC V9B 6X2 CA

Also hiring: Construction painter

Job Description

The candidate will provide operational support to the front-of-house team during peak business periods and as required, including coverage for vacations, leaves, and staffing shortages.
The candidate will manage and complete daily administrative responsibilities when not required to support floor operations.
The candidate will coordinate operational requirements for special events and private theatre rentals in collaboration with the Theatre Manager, Sales and Membership Coordinator, and Director.
The candidate will ensure guest enquiries are addressed and resolved promptly and professionally across all communication channels, including in-person, telephone, and email interactions.
The candidate will communicate and resolve theatre ticketing issues and guest feedback in collaboration with the box office team.
The candidate will maintain the point-of-sale system, implement updates as required, and troubleshoot IT issues related to the POS system and IMAX digital signage.
The candidate will maintain and develop professional relationships with vendors and negotiate competitive pricing for products while ensuring compliance with vendor return and credit policies.
The candidate will maintain and communicate current information on films, promotions, events, and schedule changes to staff to support effective day-to-day operations in their absence.
The candidate will monitor and adhere to established departmental budgets while ensuring compliance with corporate procurement policies and documentation procedures.
The candidate will ensure compliance with all applicable health, safety, and regulatory requirements in collaboration with the facilities team.
The candidate will maintain theatre and concession equipment and coordinate the resolution of repair issues impacting operations with the relevant departments.
The candidate will purchase food, beverages, and additional operational supplies required for theatre, concession, and front-of-house operations.
The candidate will be responsible for tracking monthly inventory levels of all products, including food, beverages, and maintenance supplies, and submitting monthly on-hand inventory reports to the finance department, including details of wastage, promotional discounts, and coupon redemptions.
The candidate will verify invoice accuracy against purchase orders, code and sign invoices as received, and submit them for approval.
The candidate will investigate and resolve cash handling variances in collaboration with the Revenue Manager and ensure appropriate follow-up and corrective actions are taken when required.
The candidate will coordinate and deliver catering services, including coffee and pastry orders, and ensure concession invoices are accurately issued and processed in a timely manner.
The candidate will manage bi-weekly staff scheduling and staffing activities while ensuring compliance with the collective agreement, including seniority requirements, availability considerations, leave administration, and recall processes.
The candidate will manage day-to-day staff performance through ongoing coaching focused on service standards and product knowledge.
The candidate will address and resolve workplace conflicts in a timely and constructive manner.
The candidate will ensure appropriate staff recruitment and selection processes and support hiring competitions.
The candidate will coordinate the onboarding and training of new employees while working closely with the Theatre Manager and front-of-house team members.
The candidate will conduct regular one-to-one meetings with direct reports to review performance, development opportunities, operational requirements, and job satisfaction.
The candidate will contribute to the development of front-of-house policies and procedures while ensuring alignment with corporate standards and workplace safety requirements.
The candidate will ensure direct reports complete all mandatory training by established deadlines.

Job Requirements

The candidate must have a minimum of three years of experience working in a supervisory role within the attraction or hospitality industry.
The candidate must have proven experience managing food and beverage operations.
Preference may be given to candidates with additional years of experience working in a supervisory role within the attraction or hospitality field.
Preference may be given to candidates who possess a Post-Secondary Diploma in Hospitality Management.
Preference may be given to candidates with experience working in a theatre or cinema environment.
Preference may be given to candidates who have completed Food Safe Level 1, WHMIS, CPR, and First Aid courses.
The candidate must be legally authorized to work in Canada and hold Canadian citizenship or permanent resident status.

Additional information

Security and safety

The candidate will be required to undergo a Criminal Records Check as outlined under the BC Public Service Screening Policy and the Criminal Records Review Act.

Work Conditions

The candidate must be willing and available to work weekends, partial evening shifts, and statutory holidays.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

By email

RBCMapplications@royalbcmuseum.bc.ca