So the Customer Experience Specialist role at Tesla kind of supports customers along the vehicle purchasing and later ownership path. It is based in London, Ontario and the job is mostly about greeting people who come in on foot into the showroom, answering their questions, arranging test drives and generally helping craft a more energized atmosphere from that first visit, right through to the actual vehicle delivery.
It mixes customer service with sales support in a retail environment. Team members spend their day meeting potential customers, showing Tesla vehicles and helping people understand electric transportation better, plus Tesla’s own products.
Tesla has built up a strong following, largely through ongoing innovation and customer focused experiences. Plus there is a role for you to help people transition into electric vehicles. Take a look at the job posting below for more information, because there’s a lot going on there.
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Employer Details
Company Name : Tesla
Location : London, Ontario, Canada
Salary : $24.75 – $40.50/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Day one access to health, dental and vision plans, company funded life and disability protection, RRSP matching contributions, employee stock purchase options, counselling and wellness programs, family support resources, paid vacation and personal leave, holiday pay, fitness savings, employee discounts and a variety of additional workplace perks.
Job Description
- Customer Experience Specialist is a customer facing sales and support position that guides customers through owning a Tesla.
- This is a full time role based in London, Ontario.
- The position involves showroom support, vehicle demonstrations and delivery assistance.
- Employees interact with both prospective buyers and current Tesla owners.
- The role combines customer service, sales support and product education duties.
- Competitive compensation, stock awards and a comprehensive benefits package are available.
Responsibilities
- Welcome showroom visitors and create a positive first impression.
- Start conversations with guests to understand their interests and purchasing plans.
- Build detailed customer profiles based on discussions and interactions.
- Answer questions and explain Tesla products and features.
- Arrange and conduct demo drives and Full Self Driving demonstrations.
- Lead vehicle delivery orientations for new owners.
- Explain features and benefits related to the vehicle during the delivery.
- Capture customer information and support sales pipeline activities.
- Schedule test drives and identify customers ready to purchase.
- Provide outstanding service to current and future Tesla owners.
Requirements
- Have atleast 1 year of work history in customer service or sales.
- Proven record of meeting goals.
- Can explain business topics and technical information in a clear manner.
- Show a dependable team focused approach to work.
- Be highly skilled in written and verbal communication.
- Can work evening hours, weekends and holidays in a retail environment.
- Present a valid Class 5, G or G2 driver’s license upon employment.
How to Apply?
So you’re interested in this position? Go to the link under here, take a look at the whole job posting and submit your application directly with Tesla before the hiring process wraps up.