Help desk technical agent

StaffStat, Inc. based in Sudbury, ON is inviting applications from suitable candidates for the position of Help desk technical agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Overtime and On Call. The position of Help desk technical agent has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: StaffStat, Inc.
Position: Help desk technical agent
No. of vacancies: 1
Salary: $21.00 to $28.71 hourly (To be negotiated) / 37.5 hours per week
Employment type: Permanent employment, Full time
Location: Sudbury, ON

Job Description

• The candidate will be responsible for responding to users who are experiencing difficulties with computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate will be responsible for providing advice and training to users in response to identified problems.
• The candidate will be responsible for collecting, organizing, and maintaining a problem and solution log for use by other technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate will be responsible for supervising the other technical support workers in this group.
• The candidate will be responsible for providing business system, network, and Internet support to users in response to identified issues.
• The candidate will be responsible for performing web server backup and recovery operations.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College/CEGEP diploma.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be well-organized.
• The candidate should be a good team player.
• The candidate must be able to multitask.
• The candidate must have excellent time management skills.
• The candidate must be honest.

Work setting

• The candidate must work in an office building.

• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should have an eye for details.
• The candidate should be willing to work for long hours in sitting positions.

Benefits

• Health, Financial and Other benefits will be provided to the selected candidate.
• Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive Life insurance.
• In addition to the Health and Financial benefits mentioned above, the selected candidate will receive Paid time off (volunteering or personal days).

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

Note

Please include the following while sending the application

• Job reference number- 1203
• Cover letter