Front Desk Hotel Clerk

Mill River Resort based in O’Leary, PE is inviting applications from suitable candidates for the position of Front Desk Hotel Clerk who are self-motivated and have good interpersonal skills. Mill River Resort is a one-of-a-kind holiday spot on Prince Edward Island. At our 4-star 4-season resort, where we do winter right, you’ll find fresh air, happy kids, and outdoor winter adventure. You only need to come once to make it your next annual tradition, with kilometres of groomed trails, an epic tubing hill, an outdoor skating rink, and bonfires. This is where family memories are created. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Shift, Flexible Hours and Morning

Employer Name: Mill River Resort
Position: Front Desk Hotel Clerk
No. of vacancies: 1
Salary: $13.75 hourly for 40 to 44 hours per week
Employment type: Permanent employment, Full time
Location: O’Leary, PE

Job Description

  • The candidate will be responsible for accepting, cancelling, and changing room reservations.
  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to process group arrivals and departures.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must investigate and resolve complaints and claims.
  • The candidate will be required to exchange foreign currency.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be expected to answer the phone and relay calls and messages.
  • The candidate will be required to perform clerical duties (i.e. faxing, filing, photocopying)
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate must adhere to emergency and safety procedures.
  • The candidate must be able to handle wake-up calls.
  • The candidate would be responsible for providing excellent customer service
  • The candidate will be in charge of assisting clients/guests with special needs.
  • The candidate will be expected to keep track of vacancies, reservations, and room assignments.
  • During check-in, the candidate will be responsible for verifying guests’ payment methods.
  • The candidate will be responsible for receiving and managing reservations made online and over the phone.
  • The candidate will be responsible for organising transportation services for guests on their behalf.
  • The candidate will be expected to keep an accurate record of reservations.
  • The candidate will be responsible for liaising with our housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to meet the needs of our guests.
  • The candidate will be responsible for confirming group reservations and arranging personalised services for VIP customers and event attendees such as wedding guests.
  • The candidate will be expected to meet walk-ins and those with bookings as they arrive at the front desk.
  • The candidate will be expected to schedule unique services, such as spa treatments, when customers inquire for them.
  • The candidate must be familiar with all elements of our resort or hotel’s operations.
  • The candidate will be expected to verify credit acceptance by reviewing and recording driver’s licence numbers, as well as operate credit card authorization systems.
  • The candidate will be responsible for ensuring that the front desk is fully stocked with any items that guests may require before housekeeping departs for the day.
  • The candidate will be expected to keep the front desk area clean and tidy.
  • The candidate will be expected to observe and report any security issues to resort management.
  • The candidate will be responsible for administering and managing inbound/outbound mail, including priority mail, packages, courier services, and other correspondence.
  • At the end of the shift, the candidate will be required to prepare reports for the manager on check-ins, check-outs, housekeeping, and other guest services.
  • The candidate must follow all department policies and procedures.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate should have minimum qualification of Other trades certificate or diploma
  • Previous experience is not mandatory.
  • The candidate must have excellent written and verbal communication skills.
  • The candidate should have experience in administrative and clerical procedures
  • The candidate must be consistent in appearance, dress, and demeanour.
  • The candidate must able to handle pressure.
  • The candidate should be a good listener.
  • The candidate should have excellent problem solving skills.
  • The candidate should be punctual.
  • The candidate should be accountable.
  • The candidate should be reliable.
  • The candidate should give importance to values and ethics.
  • The candidate should have excellent time management skills and have strong organizational skills.
  • The candidate should have the ability to prioritize work.
  • The candidate should have the ability to multitask, especially in a fast-paced work environment.
  • The candidate will be required to provide quality customer services and maintain high standard of professionalism.
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude
  • The candidate must have the ability to manage and handle multiple tasks.
  • The candidate should have excellent eye-hand coordination.
  • The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.

Business Equipment and Computer Applications

  • The candidate should be proficient in handling Multi-line switchboard, Internet and Central reservation system (CRS)
  • The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.
  • The candidate having hands on experience in Spreadsheet is an added advantage

Work Setting

  • The candidate will be required to work in Hotel, motel and resort

Security and Safety

  • The candidate should have a thorough Criminal record check.

Transportation/Travel Information

  • There is no public transportation.

Work Conditions and Physical Capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should have an eye for details.
  • The candidate should be willing to work under pressure.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should ready to work overtime if needed.
  • The candidate should be willing to work for long hours in sitting and standing positions.

Work Location Information

  • The candidates will be required to work in Rural area.

Benefits

  • Under Health Benefits, the selected candidates would get Health care plan

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

In person

180 Mill River Resort Road
Woodstock, PE
C0B 1V0 Between 08:00 AM and 05:00 AM

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