Front desk agent

Slave Lake Inn and Conference Centre Ltd. based in 1200 Main Street South, Slave Lake, AB T0G 2A0 is inviting applications from suitable candidates for the position of Front desk agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Shift, Early Morning and Morning.

Employer Name: Slave Lake Inn and Conference Centre Ltd.
Position: Front desk agent
No. of vacancies: 1
Salary: $16.00 hourly for 35 to 44 hours per week
Employment type: Permanent employment, Full time
Location: 1200 Main Street South, Slave Lake, AB T0G 2A0

Job Description

• The candidate will be responsible for registering arriving guests and assigning rooms.
• The candidate will be expected to process group arrivals and departures.
• The candidate will be responsible for accepting, cancelling, and changing room reservations.
• The candidate will be expected to provide information on hotel amenities and services.
• The candidate will be required to provide general information about local points of interest.
• The candidate will be required to exchange foreign currency.
• The candidate will be expected to process guest departures, calculate charges, and receive payments.
• The candidate will be required to balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be expected to keep track of open positions, reservations, and room assignments.
• The candidate will be required to follow emergency and safety procedures.
• The candidate will be required to perform clerical duties (i.e. faxing, filing, photocopying)
• The candidate will be required to answer the phone and relay phone calls and messages.
• The candidate will be expected to assist clients/guests with special needs.
• The candidate must be able to handle wake-up calls.
• The candidate will be expected to perform light housekeeping and cleaning duties.
• The candidate will be expected to provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate should be organised and flexible in nature.
• The candidate should have good judgemental skills
• The candidate should be reliable.
• The candidate should be a good team player.

Work Setting

• Accommodation will be provided for the candidate.

Experience and Specialization

Computer and Technology Knowledge

• The candidate should be familiar with a multi-line switchboard, word processing software, a computerised bookkeeping system, a central reservation system (CRS), spreadsheets, and the operation of a computer.

Additional Information

Work Conditions and Physical Capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate should be willing to work under pressure.

Benefits

• Under Long Term Benefits, the selected candidate will receive Group insurance benefits and Other benefits.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

By mail

1200 Main Street South
Slave Lake, AB
T0G 2A0