Emergency Services Dispatcher

Northern911 based in Sudbury, ON is inviting applications from suitable candidates for the position of Emergency Services Dispatcher who are self-motivated and have good interpersonal skills. At Northern911 our core business is helping people in times of emergency and crisis. It’s what we do all day, every day. At Northern911 Disaster Planning is integral in achieving our mission. It is part of our culture and we analyze ways to serve our clients better on a regular basis. We have procedures and regular training in-place to cover many different scenarios.

To ensure business continuity our Emergency Response Center (ERC) maintains satellite backup sites at secure off-site locations. Our server back up location was chosen to be geographically separate in the event of a large-scale disaster. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Part time or Permanent employment. The shift timings include Day, Evening, Night, Weekend, Shift and Overtime.

Employer Name: Northern911
Position: Emergency Services Dispatcher
No. of vacancies:4
Salary: $16.81 hourly for 24 hours per week
Employment type: Part time, Permanent employment
Location: Sudbury, ON

Job Description

The candidate would be in charge of receiving emergency assistance or service requests.
The candidate would be responsible for maintaining work records and logs.
The candidate would be responsible for providing extraordinary services to the customers.
The candidate would be responsible for responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting or rescue units.
The candidate would be responsible for entering unit response details into a database.
The candidate would be responsible for addressing problems and requests by transmitting information or providing solutions.
The candidate will be required to prioritize calls according to urgency and importance.
The candidate will be required to provide field units with information about orders, traffic, obstacles and requirements
The candidate would be responsible for coordinating the response team and instruct the caller while waiting for help.
The candidate will be required to ask caller to describe the nature of the emergency and asks follow up questions as necessary.
The candidate will be required to record the caller’s location and personal information.
The candidate will be responsible for advising callers on the best course of action, calming them down, and documenting their condition until emergency personnel arrive.
The candidate will be expected to keep track of the location and activity of emergency units in the area.
The candidate will be in charge of monitoring the activity of emergency vehicles and on-duty personnel during the shift.
The candidate will be required to submits call logs and caller information to law enforcement and legal officials when necessary.
The candidate will be required to reports any fraudulent or prank emergency calls to supervisor.
The candidate will be required to identify appropriate number and type of equipment or apparatus to dispatch
The candidate will be in charge of operating a multi-line telephone console system, an alerting system, and a TDD system for deaf and hearing-impaired people.
The candidate will be required to translate information to the appropriate codes
The candidate will be responsible for communicating effectively with the caller and the dispatch team.
The candidate will be required to track emergency vehicles to ensure a timely response

Job Descriptions

The candidate should be fluent in English or French language.
The candidate should have minimum qualification of Secondary (high) school graduation certificate
Previous experience is not mandatory.
The candidate should be well-versed in 911 emergency services and alarm systems.
The candidate should have a thorough Criminal record check.
The candidate should have own vehicle with valid driving license.
The candidate should be a good team player with enough interpersonal and judge-mental skills.
The candidate should be organized and flexible in nature.
The candidate should be punctual.
The candidate should be dependable.
The candidate should have excellent organizational and time management skills.
The candidate should have good decision making and problem solving skills.
The candidate should have excellent oral and written communication
The candidate should be Customer-oriented and friendly.
The candidate must be able to follow procedures and regulations
The candidate must be able to remain calm in a stressful situation
The candidate must have incredible multitasking abilities.
The candidate must be able to establish and maintain cooperative and professional relationships with coworkers, representatives from other departments, and supervisors.
The candidate should be able to use logic and reasoning to arrive at conclusions and solutions to problems.
The candidate should be able to think quickly.
The candidate must be able to determine which emergency situations require immediate attention.
The candidate should be energetic with a positive attitude.
The candidate should be able to stay alert for long shifts.
The candidate should have the mental and emotional strength to deal with stressful situations for an extended period of time.
The candidate should have a solid understanding of emergency procedures and guidelines.

Work Conditions and Physical Capabilities

This is a fast paced environment.
The candidate should be willing to work under pressure.
The candidate should be required to perform repetitive tasks on frequent basis.
The candidate should have an eye for details.
The candidate should be willing to work for long hours in sitting positions at a computer and/or radio dispatch unit.
The candidate should ready to work overtime if needed
Working hours will be spent in dispatch office, receiving and directing calls.

How to Apply

If you are interested in applying, apply through the given options.

By email

hr@northern911.com