Customer service representative – bus line

Balwaria Empire Pvt Ltd is located at Calgary, AB. The company is actively seeking applicants for the role of Customer service representative – bus line. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Permanent employment or Full time job. The assigned Day, Evening, Shift and Morning may include shift timings.

Employer Name: Balwaria Empire Pvt Ltd
Position: Customer service representative – bus line
No. of vacancies: 1
Salary: $19.15 hourly / 32 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Calgary, AB

Also hiring: Farm worker, general

Hiring: Customer service representative – bus line

Job Description

  • The candidate will be responsible for assisting clients and guests with special needs.
  • The candidate will be responsible for assisting customers in planning their travel times and routes.
  • The candidate must cancel or change reservations.
  • The candidate must compute shipping costs.
  • The candidate will be responsible for issuing tickets.
  • The candidate will be responsible for making and confirming reservations.
  • The candidate will be responsible for processing credit cards, vouchers, and other forms of payment.
  • The candidate must provide information regarding cancellation, late arrival, and other policies.
  • The candidate must provide a quote for the rates and fares.
  • The candidate will be responsible for tracking down missing baggage and/or cargo shipments.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of Secondary (high) school graduation.
  • The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
  • The candidate must be able to handle weight up to 23 kg (50 lbs).
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral communication skills.
  • The candidate should be organized and flexible in nature.
  • The candidate should be reliable.
  • The candidate should be a good team player.

Work setting

  • The candidate must work for a freight company and a bus company.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with the Central Reservation System (CRS) and MS Excel.

Additional information

Security and safety

  • The candidate should be subjected to a thorough criminal background check.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate must be willing to work long hours in sitting, standing, and walking positions.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate must finished the work with in the given time line.
  • The candidate should be willing to work under pressure.

Benefits

  • Health and Financial benefits will be provided to the selected candidate.
  • Under Health Benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
  • Under Financial benefits, the selected candidate will receive Group insurance benefits provided by the employer, which are not limited to the employer but also cover the employee’s dependents such as spouses, children, and parents.

How to Apply

If you are interested in applying, apply through the given options.

By email

inquiry@balwariaempire.com

By mail

1313 44 Avenue NE suite #6
Calgary, AB
T2E 6L5

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