Customer Service Manager
Notification for the post of customer service manager has been released by Air Canada. They’re inviting all the deserving and eligible candidates to show their interest in this post. They’re required to review customer files and responses to ensure quality responses, technical accuracy and conformance to Company policies and procedures. Application for this post has already started and it will end soon.
Employer Name: Air Canada
Position: Customer service manager
Salary: $65,928 per year
Employment Type: Full-time
Location: Calgary, Alberta, Canada
Job Description
- Candidates working in this post are required to assist in the development of manpower planning activities, work schedules, work-at-home visits, and quality assessment scorecards working at this post.
- They’re also required to provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment to a work-from-home team.
- Candidates working in this post are required to manage, monitor and coordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
- Candidates are required to anticipate, identify, and be knowledgeable in resolving queries from employees with a results-oriented approach to performance.
- Candidates at this point are also required to communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
- They’re appointed at this post to anticipate employees’ and customers’ needs and be available for them.
Job requirement
- Candidates must possess at least a high school diploma and a strong customer focus, dealing with employees and customers with professionalism and care to be eligible for this post.
- Candidates must have a genuine desire to contribute to the betterment of Air Canada to be eligible for this post.
- They must have excellent written communication skills to be eligible for this post.
- They must have excellent problem-solving skills and the ability to apply creative solutions that have a positive impact on results to be eligible for this post.
- They must have the ability to work under pressure, handle stressful situations and maintain flexibility to be eligible for this post.
Work setting
- Candidates must ensure the ability to respond quickly to situations and seize opportunities to be eligible for this post.
How to apply
Candidates will just need to click on the link which is mentioned below and open the application form. Fill out the application form with the details asked in it and submit it. Candidates will have to make sure that the information they’ve entered in the application form must be genuine.
