Credit Management Resolution Officer
Royal Bank of Canada is inviting all the candidates to show their interest in this post of credit management resolution officer. They’re looking for candidates who can fulfil all the requirements of the post. Working at this post they’re required to engage with clients through Outbound calls regarding outstanding payments on their credit cards, and personal and business accounts. Registration for this post has started and it will end soon.
Employer Name: Royal Bank of Canada
Position: Credit Management Resolution Officer
Salary: $55,442 per year
Employment Type: Full-time
Location: Multiple locations in Canada
Also hiring: Senior Manager
Hiring: Credit Management Resolution Officer
Job Description
- Candidates working in this post are required to educate & provide advice on credit solutions and negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations.
- They’re also appointed at this post to focus on helping clients when they need us most, by responding empathetically to a variety of questions and offering solutions based on the client’s financial situation.
- Candidates for this post are also appointed to resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- They’re also required at this post to contribute to team results by supporting all colleagues to be successful in meeting client needs.
- They’re also appointed at this post to manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Job requirement
- They must attain the ability to work independently in a structured environment, as a Remote Office Employee to be eligible for this post.
- Candidates for this post must have management and organizational skills and must be able to meet the technological and confidentiality requirements to be eligible for this post.
- They must have proven interpersonal, communication and problem-resolution skills to be eligible for this post.
- They must have the ability to build rapport while offering the right solutions for our clients while mitigating risk to be eligible for this post.
- Candidates for this post must acquire the desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns.
- They must require fluency in French and English to be eligible for this post.
- They must have experience in a customer service role where they provided a variety of needs-based solutions to be eligible for this post.
- They must have dedicated negotiation skills and prior experience working in a team and metrics-based performance environment to be eligible for this post.
How to apply
All the candidates who are willing to apply will just click on the link shared below and fill out the application form. Some candidates get shortlisted for an interview, those candidates will have to crack the interview. The best performers will get the final call letter.