Client support representative – systems

Finastra based in Mississauga, ON is inviting applications from suitable candidates for the position of Client support representative – systems who are self-motivated and have good interpersonal skills. Finastra, founded in 2017 by the merger of Misys and D+H, develops and deploys innovative next-generation technology on our open Fusion software architecture and cloud ecosystem. Because of our size and geographic reach, we can effectively serve customers of all sizes and locations, from global financial institutions to community banks and credit unions.

Finastra provides cutting-edge financial technology solutions to the Canadian mortgage industry, banks, credit unions, and governments, including mortgage technology, cheque processing, payment management, and student lending. We bring deep expertise and an unrivalled portfolio of pre-integrated solutions in retail banking, transaction banking, lending, treasury and capital markets. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job.

Employer Name: Finastra
Position: Client support representative – systems
No. of vacancies: 1
Salary: $110,000 annually for 37.5 hours per week
Employment type: Permanent employment, Full time
Location: Mississauga, ON

Job Description

The candidate will be required to communicate electronically and in person with computer users who are having problems in order to identify and document problems.
The candidate will be required to consult user guides, technical manuals, and other documents in order to research and implement solutions.
In response to identified difficulties, the candidate will be expected to provide users with advice and training.
The candidate must collect, organise, and maintain a log of problems and solutions for use by other technical support analysts.
In response to identified difficulties, the candidate will be required to provide business system, network, and Internet support to users.
The candidate would be in charge of documenting customer interactions, transactions, comments, and complaints.
The candidate will be the first point of contact for customers who have complaints or questions about the company’s technological products/services.
The candidate must provide accurate, valid, and complete information by using the appropriate methods or tools.
The candidate must handle customer complaints, provide appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
The candidate would be in charge of managing a large number of incoming phone calls.
The candidate must adhere to communication procedures, guidelines, and policies.
The candidate will be expected to go above and beyond to engage customers.
The candidate would be responsible for maintaining a courteous and calm manner at all times to de-escalate stressful situations.
The candidate will be expected to improve quality results by evaluating processes and making recommendations for changes.
The candidate will be required to provide quality customer services and maintain high standard of professionalism.
The candidate will be required to keep up to date on job knowledge by taking advantage of educational opportunities.
The candidate will be required to communicate with and coordinate with coworkers as needed.
The candidate will be required to compile reports on overall customer satisfaction.
The candidate will be expected to ensure that company standards and procedures are followed when providing customer service.

Job Requirements

The candidate should be fluent in English language.
The candidate should have minimum qualification of College or CEGEP
The ideal candidate should have a minimum 3 to 5 years of working experience in similar industry.
The candidate should be organised and flexible in nature.
The candidate should be a good team player with enough interpersonal and judge-mental skills.
The candidate should be punctual.
The candidate should be accountable.
The candidate should be reliable.
The candidate should be confident.
The candidate should give importance to values and ethics.
The candidate must have excellent written and verbal communication skills.
The candidate should have excellent time management skills and the ability to prioritize work.
The candidate should have strong organizational skills with the ability to multi-task.
The candidate should be bondable and easily communicate
The candidate should have a thorough Criminal record check.
The candidate should have good analytical and problem solving skills.
The candidate should have strong decision making skills.
The candidate should be capable of persuading others.
The candidate should be proactive.
The candidate should be goal oriented.
The candidate should be a quick learner.
The candidate should be accurate.
The candidate must be a self-motivated individual who is extremely enthusiastic about the job.
The candidate should have excellent customer service skills.
The candidate must be capable of acting on their own initiative.
The candidate will be required to maintain a positive, empathetic, and professional attitude toward customers at all times.
The ideal candidate will be professional, patient, and have a “people-first” attitude.
The candidate should have good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
The candidate should be Customer-oriented and friendly.
The candidate should be energetic with a positive attitude.
The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.

Work Conditions and Physical Capabilities

The candidate should be able to work in fast-paced busy environment.
The candidate should be willing to work under pressure.
The candidate should be required to perform repetitive tasks on frequent basis.
The candidate should ready to work overtime if needed.
The candidate should have an eye for details to submit work or send communications without error
The candidate should be willing to work for long hours in sitting positions.

Computer and Technology Knowledge

The candidate should be well-versed in Java and SQL
The candidate should be proficient in Microsoft Word, Windows, Excel, Office and Outlook.

Benefits

Health and Long term benefits would be provided to the selected candidates.
Under Health Benefits, the selected candidates would get Health care plan and Disability benefits
Under Long term benefits, the selected candidates would get many other benefits

How to Apply

If you are interested in applying, apply through the given options.

By email

anna.bochko@finastra.com