User support technician
GLOBAL INFOTECH SERVICES based in Mississauga, ON is inviting applications from suitable candidates for the position of User support technician who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening and Morning.
Employer Name: GLOBAL INFOTECH SERVICES
Position: User support technician
No. of vacancies: 1
Salary: $28.85 to $30.00 hourly (To be negotiated) / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Mississauga, ON
Also hiring: Production labourer – food processing
Hiring: User support technician
Job Description
- The candidate will be responsible for responding to users who are experiencing difficulties with computer.
- The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
- The candidate will be responsible for providing advice and training to users in response to identified problems.
- The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
- The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- The ideal candidate will have at least 1 to 2 years of experience in a related industry.
- The candidate should be accurate.
- The candidate should be client focused.
- The candidate must have excellent oral communication skills.
- The candidate must be capable of acting on their own initiative.
- The candidate must be well-organized.
- The candidate must be able to multitask.
- The candidate must have excellent time management skills.
Experience and specialization
Computer and technology knowledge
- The candidate must be knowledgeable about Networking software, Networking hardware, Extranet, Intranet, Servers, Desktop applications, File management software, Security software, Communication software, MS Office, MS Windows and Wireless networks.
Additional information
Work conditions and physical capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should have an eye for details.
How to Apply
If you are interested in applying, apply through the given options.
By email