User support technician
THRULIQUID INC. based in 4230 Sherwoodtowne Blvd., Mississauga, ON L4Z 2G6 is inviting applications from suitable candidates for the position of User support technician who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate must work on the day shift. The position of User support technician has been approved by the LMIA (Labour Market Impact Assessment). The candidate will also have the option of working remotely.
Employer Name: THRULIQUID INC.
Position: User support technician
No. of vacancies: 1
Salary: $29.00 hourly / 30 hours per week
Employment type: Permanent employment, Full time
Location: 4230 Sherwoodtowne Blvd., Mississauga, ON L4Z 2G6; Remote work available
Job Description
- The candidate will be responsible for responding to users who are experiencing difficulties with computer.
- The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
- The candidate will be responsible for providing advice and training to users in response to identified problems.
- The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- The candidate will be responsible for supervising the other technical support workers in this group.
- The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- The ideal candidate will have at least 1 to 2 years of experience in a related industry.
- The candidate must be able to supervise 3 to 4 people.
- The candidate should be accurate.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate must have excellent oral and written communication skills.
- The candidate must be capable of acting on their own initiative.
- The candidate should have good judgemental skills.
- The candidate must be well-organized.
- The candidate should be a good team player.
- The candidate must be able to multitask.
- The candidate must have excellent time management skills.
Work setting
- The candidate must work for a consulting firm.
Experience and specialization
Computer and technology knowledge
- The candidate must be knowledgeable about Android, iOS, MAC, Linux and MS Office.
Additional information
Work conditions and physical capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
- The candidate must finished the work with in the given time line.
- The candidate should have an eye for details.
How to Apply
If you are interested in applying, apply through the given options.
By email