Sr. Cloud support specialist
OpenText has released an advertisement for hiring candidates for the post of Sr. Cloud support specialist. Most deserving candidates will be selected for this post. At this post, they’re appointed to manage customer support requests through all channels via phones, emails or OpenText staff. Applications have already started and it will end soon.
Employer Name: OpenText
Position: Sr. Cloud support specialist
No. of vacancies: 1
Salary: $66,619 per year
Employment Type: Full-time
Location: Waterloo, Mississauga, Richmond, Canada
Job Description
- Candidates for this post are appointed to handle the Document support incidents and resolution in the tracking system.
- They’re also appointed to work with development to enhance the support incident escalation process.
- Candidates for this post are appointed to manage EMR-Link or partner downtimes including tracking, notifications and follow-up with customers and partners as required.
- They’re also appointed to support and maintain documents or processes to aid in customer self-support and other opportunities that minimize customer contacts for support.
Job requirement
- They must attain a dedicated customer support experience, providing a high-quality, personalized approach to customer services.
- Candidates must attain a BA or BS to be eligible for this post.
- They must have attained 5 or more years of experience using Centricity EMR or other EMRs and a solid understanding of physician and staff workflow.
- Candidates must attain excellent verbal and written communication skills to be eligible for this post.
Work setting
- Candidates must attain the ability to communicate complex issues in a clear concise manner.
Benefits
- Candidates are entities to enjoy paid vacation facility working at this post.
- A decent pay scale is also provided to the candidate working at this post.
- Candidates will also get medical benefits at this post.
- Candidates will also get a chance to enjoy tremendous future growth opportunities.
How to apply
We have shared a link below. This below-discussed link will help you fill out the application form. All you need is to just click on the link and share all your details in the application form. Information shared in the application form must be genuine and certified otherwise the registration may get cancelled. Officials will shortlist some of the best candidates. Those candidates will get a call for an interview.