Reservations clerk – hotel

Mount Alverno Resort and Retreat based in 20706 Heartlake Road, Caledon Village, ON L7K 2A2 is inviting applications from suitable candidates for the position of Reservations clerk – hotel who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Weekend and Morning. The position of Reservations clerk – hotel has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: Mount Alverno Resort and Retreat
Position: Reservations clerk – hotel
No. of vacancies: 2
Salary: $16.50 to $18.00 hourly (to be negotiated) / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: 20706 Heartlake Road, Caledon Village, ON L7K 2A2

Job Description

• The candidate will be responsible for registering guests and assigning rooms.
• The candidate will be expected to process group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate will be expected to provide general information about local points of interest.
• The candidate will be expected to investigate and resolve complaints and claims.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate will be expected to keep track of vacancies, reservations, and room assignments.
• The candidate will be expected to perform clerical tasks (i.e. faxing, filing, photocopying).
• The candidate will be expected to answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.

Work setting

• The candidate must work in the hospitality industry and in a hotel, motel, or resort.

Additional information

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

By mail

20706 Heartlake Road
Caledon, ON
L7K 2A2