Payment service officer – government services

Service Canada based in Cornwall, ON is inviting applications from suitable candidates for the position of Payment service officer – government services who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time job. The shift timings include Day, Shift, Overtime, Flexible Hours and To be determined. The selected candidate will also have the option of working remotely.

Employer Name: Service Canada
Position: Payment service officer – government services
No. of vacancies: 100
Salary: $54,878 annually for 37.5 hours per week
Employment type: Term or contract, Full time
Location: Cornwall, ON; Remote work available

Job Description

The candidate will be expected to analyse and interpret data.
The candidate will be expected to monitor benefit payments throughout the duration of the claim.
The candidate will be required to determine the eligibility of those applying for benefits.
The candidate will be expected to gather information on issues such as the reason for the loss of employment and his or her availability for work.
The candidate will be required to provide information to clients.
The candidate will be expected to handle difficult customer situations.
The candidate must verify the accuracy and completeness of the data.
The candidate will be in charge of ensuring customer satisfaction and providing professional customer service.
The candidate must be able to work with a dynamic team of professionals who assist clients.
The candidate will be required to begin your career with the Federal Public Service by responding to client inquiries about one of the many benefits offered by Service Canada.
The candidate must gain access to a multi-tiered, comprehensive, and fully paid training programme that, upon completion, will provide you with an understanding of the legislation, policy, and procedures required for the position.
The candidate will be expected to develop and train for other opportunities within Service Canada to assist with the delivery of our services.

Job Requirements

The candidate should be fluent in English or French languages.
The candidate should have minimum qualification of Secondary (high) school graduation certificate or equivalent experience.
Previous experience is not mandatory.
The candidate should be organized and flexible in nature.
The candidate should be a good team player with enough interpersonal and judge-mental skills.
The candidate should be punctual.
The candidate should be accountable.
The candidate should be reliable.
The candidate should be confident.
The candidate should give importance to values and ethics.
The candidate must have excellent written and verbal communication skills.
The candidate should have good analytical and problem solving skills.
The candidate will be required to provide quality customer services and maintain high standard of professionalism.
The candidate should be Customer-oriented and friendly.
The candidate should be energetic with a positive attitude.
The candidate should be able to act in a transparent and fair manner.
The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
The candidate should have excellent time management skills and the ability to prioritize work.
The candidate should have strong organizational skills with the ability to multi-task.
The candidate should have strong decision making skills.
In order to achieve shared goals, the candidate should be able to collaborate and resolve conflicts with others in a respectful manner.
The candidate should be a quick learner.
The candidate will be expected to deal with situations and issues proactively and persistently, seizing opportunities as they arise.
The candidate must be willing and able to travel for training purposes.
The candidate should ready to work overtime if needed.
The candidate should be detail-oriented.
The candidate should be bondable and easily communicate.

Business Equipment and Computer Applications

The candidate must be well-versed in database software.
The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.

Work Setting

The candidate will be required to work in Information technology.

Security and Safety

The candidate should have a thorough Credit check.
The candidate must have a security clearance with enhanced reliability.

Work Conditions and Physical Capabilities

The candidate should be able to work in fast-paced busy environment.
The candidate should be willing to work under pressure.
The candidate should have an eye for details to submit work or send communications without error
The candidate should be required to perform repetitive tasks on frequent basis.

Work Location Information

The candidate will be required to work in urban area and various locations.
The employer would not pay relocation expenses for the chosen candidates.

Workplace information

The selected candidate will also have the option of working remotely.

Benefits

Health, Long term and other benefits would be provided to the selected candidates.
Under Health Benefits, the selected candidates would get Health care plan and Dental plan.
Under Long term benefits, the selected candidates would get Pension plan, Maternity and parental benefits.
In addition to the above mentioned health and long term benefits the selected candidates would get other benefits in the form of Learning or training paid by employer and Paid time off (volunteering or personal days).

How to Apply

If you are interested in applying, apply through the given options.

Online

Apply now

Note

Please include the following while sending the application

Job reference number- CSD22J-009541-001286