Information technology (IT) support analyst

baby enRoute situated in 228 HUNTCLUB RD, Ottawa, ON K1V 1C1 is seeking applications for the job position of Information technology (IT) support analyst who are enthusiastic and possess excellent interpersonal skills. The successful candidate for this position is expected to start work as quickly as possible. The role being offered is Permanent employment or Full time job. The shift timings for this position include the Day, Weekend and Flexible Hours.

Employer Name: baby enRoute
Position: Information technology (IT) support analyst
No. of vacancies: 1
Salary: $70,200 annually / 37.5 hours per week
Employment type: Permanent employment, Full time
Location: 228 HUNTCLUB RD, Ottawa, ON K1V 1C1

Also hiring: Food and beverage server

Hiring: Information technology (IT) support analyst

Job Description

• The candidate will be responsible for responding to users who are experiencing difficulties with computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate will be responsible for providing advice and training to users in response to identified problems.
• The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• The candidate must participate in the redesign of applications and other software.
• The candidate will be responsible for supervising the other technical support workers in this group.
• The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
• The candidate will be responsible for performing Web server backup and recovery operations.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have College/CEGEP or equivalent experience.
• The ideal candidate will have at least 5 years of experience in a related industry.
• The candidate must be capable of acting on their own initiative.
• The candidate must be well-organized.

Experience and specialization

Computer and technology knowledge

• The ideal candidate must be knowledgeable about Information Technology Infrastructure Library (ITIL), JavaOS, Security software, Project management software, Website creation and management software, Web service design, Database software, Software development, C++, and Oracle.

• The candidate should be subjected to a thorough criminal background check.

Transportation/travel information

• The candidate must be willing to travel.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

By email

hr@babyenroute.ca

Note

Please include the following while sending the application

• Cover letter