Hotel guest services attendant

City Hotels Limited based in St. John’s, NL is inviting applications from suitable candidates for the position of Hotel guest services attendant who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to full time or permanent employment. The shift timings include Day, Evening, Night, Weekend, Shift, Overtime, On Call, Early Morning and Morning

Employer Name: City Hotels Limited
Position: Hotel guest services attendant
No. of vacancies: 3
Salary: $17.34 hourly for 32 to 40 hours per week
Employment type: Permanent employment, Full time
Location: St. John’s, NL

Job Description

The candidate will be required to address customers’ complaints or concerns
The candidate will be expected to receive and deliver items as well as messages for visitors.
The candidate will be required to provide information on room features, hotel services, and points of interest.
The candidate will be expected to keep the luggage storage area clean.
The candidate will be expected to handle hotel guests’ luggage.
The candidate will be responsible for accompanying incoming guests to their rooms.
The candidate will be expected to attend to baggage issues.
The candidate will be expected to attend to group arrivals and departures.
The candidate will be expected to assist clients or guests with special needs.
The candidate must adhere to emergency and safety procedures.
The candidate would be responsible for providing excellent customer service
The candidate will be expected to observe and report any security issues to resort management.
The candidate must follow all department policies and procedures.
The candidate will be responsible for greeting guests and making them feel welcome.
The candidate will be responsible for administering check-ins and check-outs.
The candidate will be responsible for providing front-desk services to visitors.
The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
The candidate must coordinate with bell service and staff management.
The candidate will be expected to answer the guests’ questions and provide all relevant detailed information about the hotel’s current activities and facilities.
The candidate will be expected to ensure that all rules and regulations are followed by the guests, as well as to issue bills accurately and on time.
The candidate must implement and practise guest service initiatives while adhering to hotel standards.
The candidate will be responsible for organising transportation services for guests on their behalf.
The candidate would be responsible for maintaining a safe and tidy environment while also paying attention to clients or service users’ wishes.
The candidate should ensure the security of guest rooms and privacy of guests.
The candidate will be responsible for managing all communication with guests and ensuring satisfaction at the time of check out, as well as monitoring all packages and faxes for guests and redirecting them to the guest room.
The candidate will be expected to maintain and organise the work area on a regular basis, as well as monitor the cleanliness of the lobby.
The candidate will be responsible for liaising with our housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to meet the needs of our guests.
The candidate will be required to perform housekeeping duties.

Job Requirements

The candidate should be fluent in English language.
The candidate should have minimum qualification of Secondary (high) school graduation certificate
Previous experience is not mandatory.
The candidate should be organized and flexible in nature.
The candidate should be a good team player with enough interpersonal and judge-mental skills.
The candidate must have excellent written and verbal communication skills.
The candidate must be consistent in appearance, dress, and demeanour.
The candidate should have excellent problem solving skills.
The candidate should be punctual.
The candidate should be accountable.
The candidate should be reliable.
The candidate should give importance to values and ethics.
The candidate should have excellent time management skills and the ability to prioritize work.
The candidate should have strong organizational skills with the ability to multi-task.
The candidate should be highly efficient and accurate.
The candidate will be required to provide quality customer services and maintain high standard of professionalism.
The candidate must be able to remain calm in stressful situations
The candidate should be Customer-oriented and friendly.
The candidate should be energetic with a positive attitude
The candidate should have good physical and healthy state to perform all tasks quickly, effectively, and efficiently.
The candidate should be familiar with basic computer programmes such as Microsoft Word and Excel.
The candidate should have the ability to work quickly without compromising quality.
The candidate should have excellent eye-hand coordination.
The candidate will be required to have exceptional listening skills
The candidate must be capable of acting on their own initiative.
The candidate should be able to handle weight up to 23 kg (50 lbs)

Baggage Porter Specific Skills

The candidate will be expected to transport passengers’ luggage by hand or hand truck.
The candidate will be responsible for arranging ground transportation.
The candidate will be responsible for meeting and greeting guests at the hotel’s entrance.
The candidate will be responsible for showing guests to their rooms after check-in and demonstrating how to use all of the room’s amenities.
The candidate will be responsible for ensuring that all utilities in the rooms are in perfect working order.

Facilities Workers Specific Skills

The candidate will be expected to set up, install, reconfigure, relocate, and demolish temporary partitions and room furnishings.
The candidate will be expected to assist with the installation of audiovisual equipment and to assist in the resolution of problems that arise during use.
The candidate will be required to perform minor repairs on installations as well as routine maintenance on audiovisual equipment.

Work Setting

The candidate will be required to work in Hotel, motel, resort

Security and Safety

The candidate should be bondable and easily communicate
The candidate should have a thorough Criminal record check.
The candidate should have clean driving record with no at-fault accidents or traffic citations
The candidate must have a basic level of security clearance.

Work Site Environment

Work places are completely smoke free.

Transportation/Travel Information

The candidate should have valid driver’s licence

Work Conditions and Physical Capabilities

The candidate should be able to work in fast-paced busy environment.
The candidate should be willing to work under pressure.
The candidate should be required to perform repetitive tasks on frequent basis.
The candidate should have an eye for details.
The candidate should ready to work overtime if needed.
The candidate should be willing to work for long hours in standing positions.
The candidate should be required to handling heavy loads as part of routine work.
The candidate should be prepared for doing physically challenging tasks as part of daily work.
The candidate should be willing to work for long hours in bending, crouching and kneeling positions.

Screening questions

Are you currently legally permitted to work in Canada?
Do you currently live near the advertised location?
Are you available for shift or on-call work?
Are you available on the advertised start date?

Benefits

Financial and other benefits would be provided to the selected candidates.
Under Financial benefits, the selected candidates would get benefits as per collective agreement and Gratuities
In addition to the above mentioned financial benefits the selected candidates would get other benefits in the form of Free parking facilities, Paid time off (volunteering or personal days)

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]