Help Desk Technician

Supertemp based in Bridgewater, NS is looking suitable applicants for the position of Help Desk Technician who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or full time job .The selected candidate will be required to work during day shift.

Employer Name: Supertemp
Position: Help Desk Technician
No. of vacancies: 1
Salary: $20.00 hourly for 35 to 40 hours per week
Employment type: Term or contract, Full time
Location: Bridgewater, NS

Job Description

  • The candidate will be required to communicate electronically and in person with computer users who are having problems in order to determine and document the issues.
  • The candidate will be required to provide advice and training to users in response to identified difficulties
  • In response to recognised challenges, the candidate will be responsible for providing business system, network, and Internet support to users.
  • The candidate will be in charge of answering questions over the phone, via email, in person, or remotely.
  • The candidate will be in charge of providing technical support for computer systems, hardware, and software delivery, configuration, set up, maintenance, and troubleshooting.
  • The candidate will be in charge of teaching other employees how to troubleshoot and diagnose problems.
  • The candidate will be in charge of gathering customer feedback in order to improve training methods.
  • The candidate will be in charge of creating and revising training manuals.
  • The candidate will be in charge of running reports as well as analysing common complaints and problems.
  • The candidate will be in charge of handling Help Desk tickets in a timely manner.
  • The candidate will be in charge of providing customer service.
  • The candidate will be in charge of documenting customer interactions.
  • The candidate will be in charge of running diagnostics to resolve issues reported by customers.
  • The candidate will be in charge of installing, changing, and repairing computer hardware and software.
  • The candidate will be in charge of following up with customers to ensure that issues are resolved.
  • The candidate will be in charge of escalating unresolved issues to the next level of support personnel.
  • The candidate will be in charge of providing accurate information about IT products or services.
  • The candidate will be responsible for forwarding any customer feedback or suggestions to the appropriate internal team.
  • The candidate will be in charge of identifying and suggesting potential improvements to procedures.
  • The candidate will be responsible for identifying learning issues and recommending instructional language to assist in the development of client training programmes.
  • The candidate will be in charge of avoiding legal challenges by monitoring service agreement compliance.
  • The candidate will be in charge of enhancing system performance by detecting issues and making recommendations for improvements.
  • The candidate will be responsible for maintaining personal networks and updating job expertise by participating in educational programmes.
  • The candidate will be in charge of making sure that Internet security software is up to date and working correctly.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate should have minimum qualification of College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • The ideal candidate should have a minimum 1 to 2 years of working experience in similar industry.
  • The candidate should be a good team player with enough interpersonal and judge-mental skills.
  • The candidate should have excellent oral and written communication.
  • The ideal candidate will be client-focused.
  • The candidate must be self-motivated.
  • The candidate should be able to manage his or her time well and fulfil deadlines.
  • The candidate should be organized and flexible in nature.
  • The candidate should be punctual.
  • The candidate should be dependable.
  • The candidate should be reliable.
  • The candidate should give importance to values and ethics.
  • The candidate should have excellent organizational and time management skills.
  • The candidate should have excellent customer service skills.
  • The candidate should be energetic with a positive attitude
  • The candidate should have the ability to work quickly without compromising quality.
  • The candidate should be able to diagnose and address technical difficulties in a timely manner.
  • The candidate should have exceptional leadership skills to help other technical support workers
  • The candidate should be bondable and easily communicate.
  • The candidate must be able to learn and apply new technology.
  • The candidate should have strong critical thinking and troubleshooting skills.
  • The ideal candidate will have extensive experience with computer systems, hardware, and software.
  • The candidate must have sound problem-solving and analytical skills
  • The candidate should be accurate.
  • The candidate should be detail oriented in order to keep detailed notes on tickets

Operating Systems

  • The candidate should be familiar with Microsoft Exchange.

Work Setting

  • The candidate will be required to work in Help desk.

Security and Safety

  • The candidate should have a thorough Criminal record check.

Transportation/Travel Information

  • For transportation, the candidate should use their own vehicle.

Work Conditions and Physical Capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate should have an eye for details.
  • The candidate should be willing to work for long hours in sitting, standing and walking positions.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should ready to work overtime if needed.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

 

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