Help desk analyst

Pixel Pop Media Services LTD based in 100 King Street West suite 5600, Toronto, ON M5X 1C9 is inviting applications from suitable candidates for the position of Help desk analyst who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Shift, On Call, To be determined, Early Morning and Morning.

Employer Name: Pixel Pop Media Services LTD
Position: Help desk analyst
No. of vacancies: 1
Salary: $32.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: 100 King Street West suite 5600, Toronto, ON M5X 1C9

Job Description

  • The candidate will be responsible for responding to usersexperiencing difficulties with computer.
  • The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
  • The candidate will be responsible for providing advice and training to users in response to identified problems.
  • The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • The candidate must participate in the redesign of applications and other software.
  • The candidate will be responsible for supervising the other technical support workers in this group.
  • The candidate will be responsible for providing users with business system, network, and internet support in response to identified problems.
  • The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • The candidate will be responsible for performing web server backup and recovery operations.
  • The candidate must provide excellent customer service.
  • The candidate will be responsible for managing incidents.
  • The candidate will be responsible for answering inquiries from clients and other company personnel.
  • The candidate must install software and hardware, as well as configure operating system software in preparation for testing.
  • The candidate will be responsible for preparing reports, manuals, and other documentation regarding the status, operation, and maintenance of software.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a Bachelor’s degree or equivalent experience.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate should be accurate.
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral communication skills.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should have good judgemental skills.
  • The candidate must be well-organized.
  • The candidate should be a good team player.
  • The candidate must be able to multitask.
  • The candidate must have excellent time management skills.
  • The candidate must be honest.

Work site environment

  • The work environment involves education or training.

Work setting

  • The candidate will be required to work in computer hardware or software retail/wholesale, financial technology (FinTech), startup companies, help desks, consulting firms, private companies, corporations, industries, and the private sector.
  • The candidate’s relocation expenses will not be covered by the employer.
  • The candidate must be willing to relocate to the specified location.
  • The candidate must provide on-site services.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with Device drivers, Servers, Desktop applications, File management software, Multimedia software, Word processing software, Mail server software, Mac OS, Salesforce, MS Office, MS Exchange and Monitoring and tracking software.

Additional information

Security and safety

  • The candidate must be bondable.
  • The candidate must have a basic security clearance.

Transportation/travel information

  • The candidate must be willing to travel.
  • The candidate must be willing to travel across borders.
  • The candidate’s travel expenses will be covered by the employer.

Work conditions and physical capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate must finished the work with in the given time line.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should be required to handle heavy loads as part of routine work.
  • The candidate should have an eye for details.
  • The candidate should be willing to work for long hours in sitting positions.

Benefits

  • Health, Financial, Long term and Other benefits will be provided to the selected candidate.
  • Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits and Health care plan.
  • Under Financial benefits, the selected candidate will receive Registered Retirement Savings Plan (RRSP).
  • Under Long Term Benefits, the selected candidate will receive Maternity and parental benefits.
  • In addition to the Health, Financial, and Long-term benefits mentioned above, the selected candidate will receive Employer-paid learning/training, On-site amenities, Team building opportunities and Parking facilities.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

Note

Please include the following while sending the application

  • Cover letter
  • References attesting experience
  • Highest level of education and name of institution where it was completed
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