Help desk analyst – systems

Town of Lincoln based in Beamsville, ON is inviting applications from suitable candidates for the position of Help desk analyst – systems who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day and Evening.

Employer Name: Town of Lincoln
Position: Help desk analyst – systems
No. of vacancies: 1
Salary: $30.28 hourly for 70 hours bi-weekly
Employment type: Permanent employment, Full time
Location: Beamsville, ON

Job Description

  • The candidate will be required to communicate electronically and in person with computer users who are having difficulties in order to identify and document problems.
  • The candidate will be required to consult user guides, technical manuals, and other documents in order to research and implement solutions.
  • The candidate will be expected to collect, organise, and maintain a problems and solutions log for use by other technical support analysts.
  • In response to identified difficulties, the candidate will be expected to provide business system, network, and Internet support to users.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must hold a College/CEGEP qualification or equivalent experience in Computer Science, Computer Technology/Computer Systems Technology, and Computer Software Technology/Technician.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate should be accurate.
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate should have excellent oral and written communication.
  • The candidate must be capable of acting on their own initiative.
  • The candidate must be well-organized.
  • The candidate should be a good team player.

Work Setting

  • The candidate will be required to work in a government department or agency.

Additional Information

Work Conditions and Physical Capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate must finished the work with in the given time line.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should have an eye for details.
  • The candidate must be willing to work long hours in sitting, standing, and walking positions.


  • Health and Long term benefits will be provided to the selected candidate.
  • Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan, Paramedical services coverage and Vision care benefits.
  • Under Long Term Benefits, the selected candidate will receive Pension plan.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

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