Guest services agent – hotel
Holiday Inn Express based in Victoria, BC is inviting applications from suitable candidates for the position of Guest services agent – hotel who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Flexible Hours, Early Morning and Morning.
Employer Name: Holiday Inn Express
Position: Guest services agent – hotel
No. of vacancies: 1
Salary: $20.00 hourly / 30 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Victoria, BC
Job Description
- The candidate will be responsible for registering guests and assigning rooms.
- The candidate must handle group arrivals and departures.
- The candidate must accept, cancel, and change room reservations.
- The candidate must provide information on hotel facilities and services.
- The candidate must provide general information about points of interest in the area.
- The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
- The candidate must balance cash and complete balance sheets, cash reports, and related forms.
- The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
- The candidate must adhere to emergency and safety procedures.
- The candidate must be able to answer the phone and forward messages and calls.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a certificate of Secondary (high) school graduation.
- Candidate having experience is an asset.
- The candidate should be client focused.
- The candidate should be dependable.
- The candidate should have effective interpersonal skills.
- The candidate should be organised and flexible in nature.
- The candidate should be reliable.
- The candidate should be a good team player.
Work setting
- The candidate must work in the hotel, motel, resort, or hospitality industry.
Additional information
Work conditions and physical capabilities
- The candidate should have an eye for details.
- The candidate should be able to work in fast-paced busy environment.
- The candidate must be willing to work in a standing position for extended periods of time.
- The candidate should be willing to work under pressure.
Benefits
- Under Health Benefits, the selected candidate will receive Health care plan.
How to Apply
If you are interested in applying, apply through the given options.
By email