Guest service agent

Prestige Vernon Hotel is located at 4411 – 32nd St., Vernon, BC V1T 9G8. The company is actively seeking applicants for the role of Guest service agent. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Seasonal employment or Full time job. The assigned Day, Evening, Night, Weekend, Shift, On Call, Flexible Hours, To be determined, Early Morning and Morning may include shift timings. The LMIA (Labour Market Impact Assessment) has granted approval for the Guest service agent position.

Employer Name: Prestige Vernon Hotel
Position: Guest service agent
No. of vacancies: 1
Salary: $19.00 hourly / 30 to 40 hours per week
Employment type: Seasonal employment, Full time
Location: 4411 – 32nd St., Vernon, BC V1T 9G8

Also hiring: Food service worker

Hiring: Guest service agent

Job Description

  • The candidate will be responsible for investigating complaints and claims.
  • The candidate will be responsible for registering arriving guests and assigning rooms.
  • The candidate must resolve complaints and claims.
  • The candidate will be responsible for processing group arrivals and departures.
  • The candidate must accept, cancel, and change room reservations.
  • The candidate must provide general information about points of interest in the area.
  • The candidate must exchange foreign currency.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
  • The candidate must adhere to emergency and safety procedures.
  • The candidate must perform clerical duties such as filing, photocopying, and faxing.
  • The candidate must answer the phone and relay calls and messages.
  • The candidate must assist clients/guests with special needs.
  • The candidate will be responsible for contacting customers to deliver requested wakeup calls.
  • The candidate will be responsible for performing light housekeeping and cleaning duties.
  • The candidate must provide excellent customer service.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of Secondary (high) school graduation.
  • Training will be provided to the selected candidate.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate must have excellent oral communication skills.
  • The candidate should have good judgemental skills.
  • The candidate must be well-organized.
  • The candidate should be reliable.
  • The candidate should be a good team player.
  • The candidate must demonstrate resourcefulness.

Work setting

  • The candidate should work in a hotel, motel, or resort with additional sports and leisure facilities framed in a natural environment that attracts visitors beyond the room.

Additional information

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate must be willing to work in a standing position for extended periods of time.
  • The candidate should be willing to work under pressure.

How to Apply

If you are interested in applying, apply through the given options.

By email

humanresources@prestigehotels.ca

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