Guest service agent

1733265 Alberta LTD. o/a Hotel Clique based in Calgary, AB is inviting applications from suitable candidates for the position of Guest service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Overtime, Early Morning and Morning. The position of Guest service agent has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: 1733265 Alberta LTD. o/a Hotel Clique
Position: Guest service agent
No. of vacancies: 3
Salary: $17.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: Calgary, AB

Job Description

  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate will be expected to process group arrivals and departures.
  • The candidate must accept, cancel, and change room reservations.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be expected to keep track of vacancies, reservations, and room assignments.
  • The candidate must adhere to emergency and safety procedures.
  • The candidate will be expected to perform clerical tasks (i.e. faxing, filing, photocopying).
  • The candidate will be expected to answer the phone and relay calls and messages.
  • The candidate must assist clients/guests with special needs.
  • The candidate must be able to handle wake-up calls.
  • The candidate must provide excellent customer service.
  • The candidate will be expected to prepare reports and audit findings.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate or diploma in other trades or equivalent experience.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate should have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate should be a good team player.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with a Multi-line switchboard, Word processing software, Spreadsheets, and the Internet.

Additional information

Security and safety

  • The candidate must be bondable.
  • The candidate should be subjected to a thorough criminal background check.

Transportation/travel information

  • The candidate must have their own transportation.
  • The candidate must have their own vehicle.
  • The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate must be willing to work in a standing position for extended periods of time.
  • The candidate should be willing to work under pressure.

Benefits

  • Health, Long term and Other benefits will be provided to the selected candidate.
  • Under Health Benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
  • Under Long Term Benefits, the selected candidate will receive Group insurance benefits, Life insurance, and Other benefits.
  • In addition to the Health and Long-term benefits mentioned above, the selected candidate will receive Free parking and Team building opportunities.

How to Apply

If you are interested in applying, apply through the given options.

By email

administrative@hotelclique.ca

Note

Please include the following while sending the application

  • Cover letter
  • Letter of recommendation
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