Front desk agent

Canada’s Best Value Inn & Suites based in Charlottetown, PE is inviting applications from suitable candidates for the position of Front desk agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Weekend, Early Morning and Morning.

Employer Name: Canada’s Best Value Inn & Suites
Position: Front desk agent
No. of vacancies: 1
Salary: $16.00 hourly for 32 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Charlottetown, PE

Job Description

  • The candidate will be responsible for accepting, cancelling, and changing room reservations.
  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to process group arrivals and departures.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be expected to answer the phone and relay calls and messages.
  • The candidate will be required to perform clerical duties (i.e. faxing, filing, photocopying).
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate will be responsible for providing excellent customer service
  • The candidate must adhere to emergency and safety procedures.
  • The candidate must investigate and resolve complaints and claims.
  • The candidate will be in charge of assisting clients/guests with special needs.
  • The candidate will be expected to keep track of vacancies, reservations, and room assignments.
  • The candidate will be required to exchange foreign currency.
  • The candidate will be expected to keep an accurate record of reservations.
  • The candidate will be responsible for liaising with our housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to meet the needs of our guests.
  • The candidate will be expected to respond to guest inquiries and needs in a timely manner.
  • The candidate will be responsible for ensuring that the front desk is fully stocked with any items that guests may require before housekeeping departs for the day.
  • The candidate will be expected to keep the front desk area clean and tidy.
  • The candidate should ensure the security of guest rooms and privacy of guests.
  • The candidate will be expected to observe and report any security issues to resort management.
  • The candidate will be responsible for administering and managing inbound/outbound mail, including priority mail, packages, courier services, and other correspondence.

Job Requirements

  • The candidate should be fluent in English language.
  • There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate should be organized and flexible in nature.
  • The candidate should be a good team player with enough interpersonal and judge-mental skills.
  • The candidate must have excellent written and verbal communication skills.
  • The candidate should have excellent problem solving skills.
  • The candidate should be punctual.
  • The candidate should be accountable.
  • The candidate should be reliable.
  • The candidate should give importance to values and ethics.
  • The candidate should have excellent time management skills and the ability to prioritize work.
  • The candidate should have strong organizational skills with the ability to multi-task.
  • The candidate will be required to provide quality customer services and maintain high standard of professionalism.
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude
  • The candidate should have excellent eye-hand coordination.
  • The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
  • The candidate should be self-disciplined and trusted to work independently, as well as capable of working with minimal supervision.
  • The candidate must be able to remain calm in stressful situations.
  • The candidate will be required to have exceptional listening skills.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should be bondable and easily communicate

Business Equipment and Computer Applications

  • The candidate should be familiar with the Central Reservation System (CRS), the Multi-line Switchboard, and the Internet.
  • The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.
  • The candidate having hands on experience in Spreadsheet is an added advantage.

Work Setting

  • The candidate will be required to work in Hotel, motel and resort.

Work Conditions and Physical Capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should have an eye for details.
  • The candidate should be willing to work under pressure.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should be willing to work in standing positions for extended periods.

Benefits

  • Under long term benefits, the selected candidate would get Group insurance benefits.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

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