Director Customer Experience
Candidates are being invited for the position of Director Customer Experience, according to a notice released by Canadian Pacific Railway. They will actively collaborate with leadership teams to convert business objectives into strategies for the customer experience. They will be in charge of overseeing the development and construction of comprehensive digital supply chain solutions to enhance customer satisfaction and promote long-term, strategic growth. Within the Customer Solutions division, they will oversee and lead the eBusiness and Onboarding teams.
Employer Name: Canadian Pacific Railway
Position: Director Customer Experience
Salary: $199525 per year
Employment Type: Full-Time
Location: Winnipeg, Manitoba
Also hiring: General labourer – manufacturing
Hiring: Director Customer Experience
Job description
- Candidates will create and oversee customer experience programmes to improve your ability to collect data quickly and gain insights for creating memorable experiences.
- They will optimise data governance to enhance the client experience over time.
- They must be accountable for determining the needs for technology business requirements, metrics, and short- and long-term CE reporting.
- They must collaborate among departments on the necessary strategic procedures and coordination to effectively fulfil the expectations of both internal and external clients.
Job requirement
- Candidates must have a bachelor’s degree in engineering, computer science, or business administration is preferred.
- They should have preferably at least ten years of experience leading customer experience teams in roles.
- They should have experience with trains and familiarity with CPKC procedures and systems are advantages.
Work setting
- Candidates must have a track record of successfully implementing intricate, multifaceted customer-facing programmes.
- They must have the demonstrated ability to manage and grow high-performing teams.
- They must have the capacity to interact with executives and demonstrate a track record of completing projects.
Benefits
- Candidates will be privilege to get a competitive benefits package that is adaptable
- They will get a pension plan offered by a competitive company.
- They will receive an Every Year Fitness Bonus.
- They will get opportunities for Study Programme Part-Time.
How to apply
Eligible and interested candidates are cordially invited to apply for the Director Customer Experience position by clicking the link below and completing their registration as soon as possible, making sure to include correct information.