Customer support specialist
Clio has announced the recruitment of candidates for the post of customer support specialist. They’re looking for the most deserving and eligible candidates for this post. They’re required to handle a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible. Eligible candidates can apply for this post now.
Employer Name: Clio
Position: Customer support specialist
Salary: $55,000 per year
Employment Type: Full-time
Location: Vancouver, Calgary, Toronto, Canada
Job Description
- Candidates working in this post are required for technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams.
- They’re also appointed at this post to provide guidance, and needs-based solutions and proactively identify the customer’s next challenge to help them get the most out of working with Clio.
- Applicants for this post are also required to coach the users to leverage self-serve resources and group training opportunities.
- Applicants at this post are appointed to identify when a customer is a fit for additional products or services and connect them with the appropriate team to discuss options further.
- They’re also required at this post for capturing feedback on the product for use by our Product team.
Job requirement
- Candidates for this post must have strong verbal communication skills and, the ability to express themselves in a clear, concise, and empathetic manner.
- They must acquire patience, compassion and understanding along with Curiosity to strive to continuously improve and learn.
- They must attain the ability to thrive at multitasking and prioritizing in a fast-paced environment to be eligible for this post.
- Candidates for this post must have excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors to get preferred for this post.
- Candidates for this post must acquire a self-driven attitude and be willing to take the initiative to grow their skills to get preferred for this post.
Work setting
- Applicants for this post must have prior experience working with web-based or SaaS applications to be eligible for this post.
How to apply
We have shared a link below, all the candidates who want to join this post will just need to click on the link and fill out the application form. Candidates will have to make sure that the information they’ve entered in the application form must be genuine.