Customer Service Specialist
Alberta Blue Cross has announced the recruitment of candidates for the post of customer service specialist. They’re looking for the most deserving and eligible candidates for this post. They’re required to respond to telephone inquiries from members with individual and group benefit plans. Eligible candidates can apply for this post now.
Employer Name: Alberta Blue Cross
Position: Customer service specialist
Salary: $37,000 to $49,000 per year
Employment Type: Full-Time
Location: Alberta, Canada
Also hiring: Head cashier
Hiring: Customer Service Specialist
Job Description
- Candidates working in this post are required to respond to telephone inquiries regarding general information on government-sponsored health programs.
- They’re also required to follow up on customer requests to ensure complete handling of the caller’s inquiry.
- They’re required to make suggestions for ways of improving workflows and processes.
- Applicants are appointed to record and forward customer feedback to the appropriate areas.
- They’re appointed at this post to educate customers on various aspects of Blue Cross plans, programs and claiming procedures.
- Candidates are required to educate customers regarding our online member site and mobile app working at this post.
Job requirement
- Candidates applying for this post must have Bilingual fluency in English and French to be eligible for this post.
- They must be able to handle complex inquiries independently, utilizing strong listening and problem-solving skills to be preferred for this post.
- Applicants must ensure to perform work effectively with people, maintaining pleasant telephone manners along with an optimistic outlook and positive approach in a busy environment.
- They’re also appointed to conduct research and analysis to determine the root of problems, and independently make decisions on how to handle problems or unusual situations to be eligible for this post.
- They must have to adjust procedures to fit specific circumstances within contract guidelines to get preferred for this post.
Work setting
- Applicants for this post are required to assume ownership of the position and accountability for information related to customers.
- They’re also required to assess each customer and address the customer’s needs effectively.
- Candidates for this post must demonstrate advanced customer service skills daily to be preferred for this post.
How to apply
We have shared a link below, all the candidates who want to join this post will just need to click on the link and fill out the application form. The best and most deserving candidates will be selected for further proceedings. Officials will shortlist and notify the selected candidates for further proceedings.