Customer service representative supervisor

Penney Auto Body situated in 8225 Main St, Vancouver, BC V5X 3L7 is seeking applications for the job position of Customer service representative supervisor who are enthusiastic and possess excellent interpersonal skills. The successful candidate for this position is expected to start work as quickly as possible. The role being offered is Permanent employment or Full time job. The shift timings for this position include the Day, Weekend, Shift and Flexible Hours. The position of Customer service representative supervisor has received approval from the LMIA (Labour Market Impact Assessment).

Employer Name: Penney Auto Body
Position: Customer service representative supervisor
No. of vacancies: 1
Salary: $35.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 8225 Main St, Vancouver, BC V5X 3L7

Also hiring: Office receptionist

Hiring: Customer service representative supervisor

Job Description

• The candidate must authorize routine deposits and withdrawals.
• The candidate must coordinate activities with other work units or departments.
• The candidate will be responsible for establishing work schedules and procedures.
• The candidate must examine and verify the accuracy of the work.
• The candidate will be responsible for identifying the training needs of employees.
• The candidate must prepare and submit reports.
• The candidate will be responsible for resolving work issues, providing technical advice, and recommending ways to improve productivity and product quality.
• The candidate will be responsible for training staff/workers on job duties, safety procedures, and company policies.
• The candidate must conduct performance reviews.
• The candidate must perform the same duties as the workers being supervised.
• The candidate must coordinate, assign, and review work.
• The candidate will be responsible for maintaining the operation of computer systems, equipment, machinery, as well as arranging repair work, to ensure business continuity and customer service delivery.
• The candidate must request materials and supplies.
• The candidate will be responsible for organizing and maintaining inventory.
• The candidate must present bills to customers and accept payment in cash, credit or debit cards, travellers cheques, or room billings.
• The candidate must keep maintenance reports and documentation.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College, CEGEP, or non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• Fluency in Mandarin, Cantonese and Tagalog is an asset.
• The candidate will be responsible for supervising customer service clerks and working groups.
• The candidate must be able to supervise 5 to 10 people.
• The candidate should be client focused.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.

• The candidate should have an eye for details.
• The candidate should be willing to work overtime if necessary.
• The candidate should be willing to work under pressure.

Benefits

• Financial and Other benefits will be provided to the selected candidate.
• Under Financial benefits, the selected candidate will receive Bonus and Commission.
• In addition to the Financial benefits mentioned above, the selected candidate will receive Free parking and Parking facilities.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

By email

autobodyhr@outlook.com

Note

Please include the following while sending the application

• Cover letter