Customer service representative – call centre

Dodds Garage Doors Systems Inc situated in North York, ON is seeking applications for the job position of Customer service representative – call centre who are enthusiastic and possess excellent interpersonal skills. The successful candidate for this position is expected to start work as quickly as possible. The role being offered is Permanent employment or Full time job. The shift timings for this position include the Day, Weekend and Morning.

Employer Name: Dodds Garage Doors Systems Inc
Position: Customer service representative – call centre
No. of vacancies: 1
Salary: $50,000 to $55,000 annually (To be negotiated) / 40 hours per week
Employment type: Permanent employment, Full time
Location: North York, ON

Job Description

• The candidate will be responsible for acting as an organization’s spokesperson.
• The candidate must answer to both written and oral inquiries.
• The candidate will be responsible for addressing customer complaints or concerns.
• The candidate will be responsible for answering to inquiries and providing information to customers.
• The candidate must make arrangements for refunds and credits.
• The candidate must explain the type and cost of services provided.
• The candidate must issue receipts and other forms.
• The candidate must obtain and examine all relevant information in order to assess client feedback, inquiries, and complaints in order deliver meaningful information and services.
• The candidate will be responsible for receiving and logging complaints.
• The candidate will need to receive payments.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate will be responsible for answering client inquiries and providing information.
• The candidate must consult with clients after sale to provide ongoing support.
• The candidate will be responsible for scheduling and confirming appointments.
• The candidate must answer electronic inquiries.
• The candidate must contact potential customers by phone.
• The candidate will be responsible for managing the coordination and overall integration of technical activities in architecture or engineering projects.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Candidate having experience is an asset.
• The candidate will be responsible for supervising a customer service clerk.
• The candidate should be client focused.
• The candidate must have excellent oral communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate must be able to multitask.
• The candidate should be dependable.
• The candidate must be honest.

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.

Benefits

• Health, Financial and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Health care plan, Paramedical services coverage and Vision care benefits.
• Under Financial Benefits, the selected candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for performing well.
• In addition to the Health and Financial benefits mentioned above, the selected candidate will receive Free parking and Parking facilities.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

Online

https://secure.collage.co/jobs/doddsdoors/49091