Customer service representative – call centre
The Halifax Herald Limited based in Halifax, NS is inviting applications from suitable candidates for the position of Customer service representative – call centre who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate will also have the option of working remotely.
Employer Name: The Halifax Herald Limited
Position: Customer service representative – call centre
No. of vacancies: 4
Salary: $15.00 hourly for 37.5 hours per week
Employment type: Permanent employment, Full time
Location: Halifax, NS; Remote work available
Job Description
- The candidate will be expected to access and process data.
- The candidate will be expected to respond to customer complaints or concerns.
- The candidate will be expected to respond to customer inquiries and provide information.
- The candidate will be expected to set up billing for services.
- The candidate must make arrangements for refunds and credits.
- The candidate must explain the type and cost of services provided.
- The candidate will be expected to keep records and statistics.
- The candidate will be responsible for receiving and logging complaints.
- The candidate will be required to receive credit and employment applications.
- The candidate will be expected to accept payments.
Job Requirements
- The candidate should be fluent in English language.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
- The candidate must be punctual.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate should have excellent oral communication skills.
- The candidate should be organised and flexible in nature.
- The candidate should be reliable.
- The candidate should be a good team player.
Work setting
- The candidate will be required to work in various locations.
- The candidate will be required to work in the private sector.
Experience and specialization
Computer and technology knowledge
- The candidate must be proficient in Internet, MS Outlook, MS Windows, and MS Word.
Additional information
Security and safety
- The candidate should be subjected to a thorough criminal background check.
Work conditions and physical capabilities
- The candidate should have an eye for details.
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
Benefits
- Health, Long term and Other benefits will be provided to the selected candidate.
- Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan, and Vision care benefits.
- Under Long Term Benefits, the selected candidate will receive Pension plan.
- In addition to the Health and Long-term benefits mentioned above, the selected candidate will receive Free parking, On-site amenities and Paid time off (volunteering or personal days).
How to Apply
If you are interested in applying, apply through the given options.
Online