Customer service representative – call centre

Olameter Inc. based in Fredericton, NB is inviting applications from suitable candidates for the position of Customer service representative – call centre who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time job. The shift schedules have yet to be determined.

Employer Name: Olameter Inc.
Position: Customer service representative – call centre
No. of vacancies: 2
Salary: $20.00 to $22.00 hourly (to be negotiated) / 37.5 hours per week
Employment type: Term or contract, Full time
Location: Fredericton, NB

Also hiring: Electrician, industrial

Hiring: Customer service representative – call centre

Job Description

• The candidate will be expected to access and process data.
• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate will be expected to keep records and statistics.
• The candidate will be responsible for receiving and logging complaints.
• The candidate must respond to written and oral questions.
• The candidate must explain procedures, risks, and benefits to clients.

Job Requirements

• The candidate must be bilingual.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• Candidate having experience is an asset.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be able to multitask.

Work setting

• The candidate must be willing to work in a remote location.

Experience and specialization

Computer and technology knowledge

• The candidate must be familiar with Database software, the Internet, Microsoft Excel, Microsoft Outlook, Microsoft Windows, and Microsoft Office.

Sales experience

• The candidate must have prior experience working in a call center.

Additional information

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be required to perform repetitive tasks on frequent basis.

Own tools/equipment

• The candidate must have access to the internet.

How to Apply

If you are interested in applying, apply through the given options.

Online

Apply now