Customer Service Agent

Service Canada based in St. John’s, NL is inviting applications from suitable candidates for the position of Customer Service Agent who are self-motivated and have good interpersonal skills. Service Canada connects Canadians to a variety of government services and benefits through a single point of contact. The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time. The selected candidate would have the option of working remotely as well.

Employer Name: Service Canada
Position: Customer Service Agent
No. of vacancies: 1
Salary: $54,878 annually for 37.5 hours per week
Employment type: Term or contract, Full time
Location: St. John’s, NL – Remote work available

Job Requirements

  • The candidate should be fluent in English or French language.
  • The candidate should have minimum qualification of Secondary (high) school graduation certificate or equivalent experience
  • Previous experience is not mandatory.
  • The candidate will be required to serve the public over the phone in matters relating to Employment Insurance (EI) benefits, the Canada Pension Plan (CPP), or Old Age Security (OAS), among other things.
  • The candidate will be required to maintain a positive, empathetic, and professional attitude toward customers at all times.
  • The candidate would be responsible for responding to customer inquiries as soon as possible.
  • The candidate would be in charge of communicating with customers via various channels.
  • Customer complaints must be acknowledged and resolved by the candidate.
  • The candidate would be in charge of knowing everything there is to know about our products so that they can answer inquiries.
  • The candidate would be in charge of completing orders, forms, applications, and requests.
  • The candidate would be in charge of documenting customer interactions, transactions, comments, and complaints.
  • The candidate would be in charge of communicating with and coordinating with coworkers as needed.
  • The candidate would be in charge of providing feedback on the effectiveness of the customer service process.
  • The candidate would be in charge of ensuring customer satisfaction and providing professional customer service.
  • The candidate would be in charge of managing a large number of incoming phone calls.
  • The candidate would be in charge of identifying and assessing the needs of customers in order to achieve customer satisfaction.
  • The candidate would be in charge of developing long-term relationships and trust with customer accounts through open and interactive communication.
  • The candidate would be in charge of providing accurate, valid, and complete information by employing the appropriate methods or tools.
  • The candidate would be in charge of handling customer complaints, providing appropriate solutions and alternatives within time constraints, and following up to ensure resolution.
  • The candidate must adhere to communication procedures, guidelines, and policies.
  • The candidate will be expected to go above and beyond to engage customers.
  • The candidate would be responsible for maintaining a courteous and calm manner at all times to de-escalate stressful situations.
  • The candidate would be in charge of attracting potential customers by answering product and service inquiries and recommending further items and services.
  • The ideal candidate will be professional, patient, and have a “people-first” attitude.
  • The candidate should be able to handle phone calls well.
  • The candidate should have excellent customer service skills.
  • The candidate must be able to remain calm and composed in a fast-paced, high-pressure environment
  • The candidate must have excellent written and verbal communication skills.
  • The candidate must able to handle pressure.
  • The candidate should have good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • The candidate should have a thorough Criminal record check.
  • The candidate should have good analytical and problem solving skills.
  • The candidate should be punctual.
  • The candidate should be accountable.
  • The candidate should be reliable.
  • The candidate should be confident.
  • The candidate should give importance to values and ethics.
  • The candidate should have excellent time management skills and have strong organizational skills.
  • The candidate should have the ability to prioritize work.
  • The candidate should have the ability to multitask, especially in a fast-paced work environment.
  • The candidate will be required to provide quality customer services and maintain high standard of professionalism.
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude
  • The candidate must have the ability to manage and handle multiple tasks.
  • The candidate should have excellent eye-hand coordination.
  • The candidate should be willing to work for long hours in sitting positions.
  • The candidate must finished the work with in the given time line.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should ready to work overtime if needed.
  • The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
  • The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.

Work Setting

  • The candidate will be required to work in Public sector.

How to Apply

If you are interested in applying, apply through the given options.


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