Customer service agent

Service Canada based in Summerside, PE is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time job. The selected candidate will also have the option of working remotely.

Employer Name: Service Canada
Position: Customer service agent
No. of vacancies: 1
Salary: $54,878 annually for 37.5 hours per week
Employment type: Term or contract, Full time
Location: Summerside, PE; Remote work available

Job Requirements

  • The candidate should be fluent in English or French languages.
  • The candidate should have minimum qualification of Secondary (high) school graduation certificate or equivalent experience.
  • Previous experience is not mandatory.
  • The candidate should be organized and flexible in nature.
  • The candidate should be a good team player with enough interpersonal and judge-mental skills.
  • The candidate should be punctual.
  • The candidate should be accountable.
  • The candidate should be reliable.
  • The candidate should be confident.
  • The candidate should give importance to values and ethics.
  • The candidate must have excellent written and verbal communication skills.
  • The candidate should have good analytical and problem solving skills.
  • The candidate will be required to provide quality customer services and maintain high standard of professionalism.
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude.
  • The candidate should have excellent time management skills and the ability to prioritize work.
  • The candidate should have strong organizational skills with the ability to multi-task.
  • The candidate should be a quick learner.
  • The candidate should be bondable and easily communicate.
  • The candidate should be detail-oriented.
  • The candidate must be a self-motivated individual who is extremely enthusiastic about the job.
  • The candidate must be capable of acting on their own initiative.
  • The candidate must be able to demonstrate integrity and respect.
  • The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
  • The candidate will be expected to deal with situations and issues proactively and persistently, seizing opportunities as they arise.
  • The candidate should have good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • The candidate will be responsible for responding to customer inquiries as soon as possible.
  • The candidate will be in charge of documenting customer interactions, transactions, comments, and complaints.
  • The candidate will be in charge of communicating with and coordinating with coworkers as needed.
  • The ideal candidate will be professional, patient, and have a “people-first” attitude.
  • The candidate will be in charge of managing a large number of incoming phone calls.
  • The candidate will be required to provide information to clients.
  • The candidate will be required to serve the public over the phone in matters relating to Employment Insurance (EI) benefits, the Canada Pension Plan (CPP), or Old Age Security (OAS).
  • The candidate will be required to work directly with in-person clients to provide guidance and access to federal programmes and services that support Canadians.
  • The candidate will be required to serve the public over the phone (inbound call centres) in matters relating to their Social Insurance Number (SIN) and to provide support for the My Service Canada Account and the National Student Loans Service Centre Account.
  • The candidate will be responsible for processing claims for Employment Insurance (EI), Canada Pension Plan (CPP), or Old Age Security (OAS) benefits, among other things.
  • The candidate will be responsible for informing clients of their rights and obligations in relation to the type of benefits they are receiving, as well as conducting non-complex investigations to prevent, detect, and address fraud.
  • The candidate must be able to work effectively with others.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate should have an eye for details to submit work or send communications without error.
  • The candidate should be willing to work for long hours in sitting positions.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.

Work Setting

  • The candidate will be required to work in Public sector.

Workplace information

  • The selected candidate will also have the option of working remotely.

How to Apply

If you are interested in applying, apply through the given options.

Online

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