Customer service agent

FMF Hardware Solutions Inc. based in Woodbridge, ON is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Shift and Morning.

Employer Name: FMF Hardware Solutions Inc.
Position: Customer service agent
No. of vacancies: 2
Salary: $20.00 to $25.00 hourly (to be negotiated) / 40 hours per week
Employment type: Permanent employment, Full time
Location: Woodbridge, ON

Also hiring: Farm worker

Hiring: Customer service agent

Job Description

  • The candidate will be expected to access and process data.
  • The candidate will be expected to respond to customer complaints or concerns.
  • The candidate will be expected to respond to customer inquiries and provide information.
  • The candidate will be expected to set up billing for services.
  • The candidate must make arrangements for refunds and credits.
  • The candidate must explain the type and cost of services provided.
  • The candidate will be expected to issue receipts and other forms.
  • The candidate will be expected to keep records and statistics.
  • The candidate will be expected to carry out general office duties.
  • The candidate will be responsible for receiving and logging complaints.
  • The candidate will be expected to accept payments.
  • The candidate must sell merchandise.
  • The candidate must order merchandise.
  • The candidate will be expected to pick orders.
  • The candidate must clean and maintain the office, supply area, or warehouse.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of secondary (high) school graduation or equivalent experience.
  • The ideal candidate will have at least 2 to 3 years of experience in a related industry.
  • The candidate must be punctual.
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should be reliable.
  • The candidate should be a good team player.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should have good judgemental skills.

Work setting

  • The candidate will be required to work in an urban area.
  • The candidate must work in the business sector, a retail/wholesale establishment/distribution centre, and a business.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with the Internet, Microsoft Excel, Microsoft Outlook, Microsoft Windows, and Microsoft Word.

Additional information

Security and safety

  • The candidate’s driver’s licence should be thoroughly checked for validity.

Transportation/travel information

  • The candidate must have their own transportation.
  • The candidate must have their own vehicle.
  • The candidate must have a valid driver’s licence.
  • The candidate must be willing to travel.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be required to handle heavy loads as part of routine work.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate must be willing to walk for long periods of time.
  • The candidate should be willing to work under pressure.

Benefits

  • Financial, Long term and Other benefits will be provided to the selected candidate.
  • Under Financial benefits, the selected candidate will receiveย Bonus.
  • Under Long Term Benefits, the selected candidate will receive additional benefits.
  • In addition to the above-mentioned Financial and Long-term benefits, the selected candidate will receive Free parking and Parking facilities.

How to Apply

If you are interested in applying, apply through the given options.

By email

firdouse@fmfhardwaresolutions.com

Note

Please include the following while sending the application

  • Cover letter
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