Customer service agent

International Marketing Group based in 1760 Main Street, Winnipeg, MB R2V 1Z7 is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. Across multiple industries, we provide innovative, quality-driven customer service and marketing solutions. We keep track of our data by monitoring daily progress, identifying trends, and fine-tuning your campaigns to ensure you get the best results possible. We collaborate closely with you to present services that are effective and to provide consistent support and communication. To build and maintain strong relationships, we emphasise open communication. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Shift, Early Morning and Morning

Employer Name: International Marketing Group
Position: Customer service agent
No. of vacancies: 4
Salary: $15.00 to $20.00 hourly for 40 hours per week
Employment type: Permanent employment, Full time
Location: 1760 Main Street, Winnipeg, MB R2V 1Z7

Job Description

  • The candidate will have to sell merchandise.
  • The candidate will be expected to keep records and statistics.
  • The candidate will be expected to make arrangements for refunds and credits.
  • The candidate will be expected to respond to customer inquiries and provide information.
  • The candidate would be in charge of documenting customer interactions, transactions, comments, and complaints.
  • The candidate would be in charge of providing feedback on the effectiveness of the customer service process.
  • In order to attain customer satisfaction, the candidate will need to identify and assess consumer demands.
  • The candidate must establish long-term relationships and trust with customer accounts through open and interactive communication.
  • The candidate must provide accurate, valid, and complete information by using the appropriate methods or tools.
  • The candidate must handle customer complaints, provide appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
  • The candidate would be in charge of managing a large number of incoming phone calls.
  • The candidate must adhere to communication procedures, guidelines, and policies.
  • The candidate will be expected to go above and beyond to engage customers.
  • The candidate would be responsible for maintaining a courteous and calm manner at all times to de-escalate stressful situations.
  • The candidate would be in charge of attracting potential customers by answering product and service inquiries and recommending further items and services.
  • The candidate will be expected to improve quality results by evaluating processes and making recommendations for changes.
  • The candidate will be required to provide quality customer services and maintain high standard of professionalism.
  • The candidate would be in charge of communicating with customers via various channels.
  • The candidate will be responsible for processing orders, forms, applications, and requests.
  • The candidate will be required to keep up to date on job knowledge by taking advantage of educational opportunities.
  • The candidate will be required to communicate with and coordinate with coworkers as needed.
  • The candidate will be required to prepare call-related information for auditing and reporting purposes.
  • The candidate must meet personal or team sales targets as well as call handling quotas.
  • The candidate will be expected to greet customers warmly and determine the problem or reason for their call.
  • The candidate will be responsible for informing customers about deals and promotions.
  • The candidate will be required to compile reports on overall customer satisfaction.
  • The candidate will be expected to resolve billing issues and identify the source of the problem to ensure that it does not occur again in the future.
  • The candidate will be expected to ensure that company standards and procedures are followed when providing customer service.

Job Requirements

  • The candidate should be fluent in English language.
  • There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
  • The ideal candidate should have a minimum 1 to less than 7 months of working experience in similar industry.
  • The candidate should be organised and flexible in nature.
  • The candidate should be a good team player with enough interpersonal and judge-mental skills.
  • The candidate should be punctual.
  • The candidate should be accountable.
  • The candidate should be reliable.
  • The candidate should be confident.
  • The candidate should give importance to values and ethics.
  • The candidate must have excellent written and verbal communication skills.
  • The candidate should have excellent time management skills and the ability to prioritize work.
  • The candidate should have strong organizational skills with the ability to multi-task.
  • The candidate should be bondable and easily communicate
  • The candidate should have a thorough Criminal record check.
  • The candidate should have good analytical and problem solving skills.
  • The candidate should have strong decision making skills.
  • The candidate should be capable of persuading others.
  • The candidate should be proactive.
  • The candidate should be goal oriented.
  • The candidate should be a quick learner.
  • The candidate should be accurate.
  • The candidate must be a self-motivated individual who is extremely enthusiastic about the job.
  • The candidate should have excellent customer service skills.
  • The candidate must be capable of acting on their own initiative.
  • The candidate will be required to maintain a positive, empathetic, and professional attitude toward customers at all times.
  • The ideal candidate will be professional, patient, and have a “people-first” attitude.
  • The candidate should have good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude.
  • The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.

Business Equipment and Computer Applications

  • The candidate must be familiar with the internet.
  • The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.

Area of Specialization

  • The ideal candidate will have a background in sales.

Work Setting

  • The candidate will be required to work in Telecommunications company, Private sector, Business sector, Retail or wholesale establishment/distribution centre.

Work Conditions and Physical Capabilities

  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should ready to work overtime if needed.
  • The candidate should have an eye for details to submit work or send communications without error
  • The candidate should be willing to work for long hours in sitting positions.

Benefits

  • Long term and Financial benefits would be provided to the selected candidates.
  • Under Long term benefits,  the selected candidates would get Other benefits
  • Under Financial benefits, the selected candidates would get Bonus and Commission

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

By mail

1760 Main Street
Winnipeg, MB
R2V 1Z7

In person

1760 Main Street
Winnipeg, MB
R2V 1Z7 Between 09:00 AM and 04:00 AM

By phone

204-982-0095 Between 09:00 AM and 04:00 AM

Note

Please include the following while sending the application

  • Job reference number- CS 102
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