Coordinator Service Delivery International
Canadian Pacific Railway has released a notification in which they’re inviting candidates for the post of Coordinator Service Delivery International. It’s important that candidates grasp their duties and responsibilities and make an effort to excel. They will play a key role as part of a team focused on delivering world-class service and results to our customers. They will play an integral role in quarterbacking issue resolution, monitoring customer shipments and railcar pipelines as well as managing customer and commercial expectations and relationships. They will allow the successful applicant the opportunity to grow their knowledge in important and growing segments of our business while establishing a presence with CPKC’s commercial team
Employer Name: Canadian Pacific Railway
Position: Coordinator Service Delivery International
No. of vacancies: 1
Salary: $93,326-$100,549 yearly
Employment Type: Full time
Location: Winnipeg, Manitoba
Also hiring: Factory maintenance mechanic helper
Hiring: Coordinator Service Delivery International
Job description
- Candidates will work directly with customers and CPKC Commercial in reporting and issue resolution.
- They will initiate resolution of customer issues and report back to customers on plans to resolve.
- They will provide shipment information and expedite shipments to meet customer requirements.
- They will manage contacts from customers on a variety of topics; shipment, online tools; empty supply status.
- They will initiate proactive shipment monitoring to identify current and potential customer shipment issues.
Job requirement
- Candidates must have a bachelor’s degree or Equivalent Railway Experience.
- They should be proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications.
- They must have the ability to handle difficult customers and remain professional and composed, able to adjust to customers’ communication style.
- They should demonstrate a high degree of customer focus.
- They must have the ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information.
- They should possess strong problem solving, organizational and planning skills.
- They must have the ability to work under strict timelines and pressure.
Work setting
- Candidates must have the ability to contribute to improvements in network and asset efficiency and improve the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions.
- They should possess the capability to produce daily and weekly shipment tracking and/or performance reports.
- They must have the ability to communicate key information to allow for effective resolution of customer issues with internal stakeholders.
Benefits
- Eligible candidates can access a flexible and competitive benefits package, along with a competitive company pension plan.
- They have the opportunity to participate in the Employee Share Purchase Plan.
- Enrollment in the Performance Incentive Program is open to them.
- An Annual Fitness Subsidy is provided for them.
- They can access the Part-time Studies Program.
How to apply
Candidates eligible and interested in the Coordinator Service Delivery International position are strongly encouraged to click on the provided link below and complete their registration promptly, ensuring the accuracy of the information input. The sign-up process is already underway and will soon be completed.