Contact centre manager

Avalon College Limited o/a Avalon Career College is located at Nanaimo, BC. The company is currently looking for applications for the role of Contact centre manager. We are in search of a self-disciplined individual with outstanding interpersonal skills. The selected applicant will be required to join and take their responsibilities at the earliest. The open positions are for Permanent employment or Full time job. The timings of shifts may be Day, Evening, Night, Shift, Early Morning and Morning.

Employer Name: Avalon College Limited o/a Avalon Career College
Position: Contact centre manager
No. of vacancies: 2
Salary: $50.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Nanaimo, BC

Job Description

• The candidate will be responsible for hiring, training, directing, and motivating staff.
• The candidate will be responsible for marketing business services.
• The candidate must plan and control budgets and expenditures.
• The candidate will be responsible for planning and directing research.
• The candidate will be responsible for directing and advising staff on the development and implementation of service quality assessment strategies.
• The candidate must plan, manage, and control budgets for client projects, contracts, equipment, and supplies.
• The candidate will be responsible for planning, developing, and organizing establishments’ policies and procedures.
• The candidate will be responsible for representing the company within various economic and social organizations.
• The candidate will be responsible for leading and instructing groups.
• The candidate must provide excellent customer service.
• The candidate will be responsible for assigning, coordinating, and reviewing projects and programs.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College/CEGEP diploma.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate will be responsible for supervising more than 20 people.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organized and flexible in nature.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate should be a good team player.

Additional information

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must be able to handle a large case load.
• The candidate will be expected to manage a large workload.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.

How to Apply

If you are enthusiastic about applying, please use the available alternatives to submit your application.

By email

infoavaloncollege0@gmail.com