Contact centre manager

1069195 Ontario Inc. based in Toronto, ON is inviting applications from suitable candidates for the position of Contact centre manager who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Overtime, Early Morning and Morning.

Employer Name: 1069195 Ontario Inc.
Position: Contact centre manager
No. of vacancies: 2
Salary: $43.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Toronto, ON

Budgetary responsibility: $100,001 – $500,000

Also hiring: Sales Associates 

Hiring: Contact centre manager

Job Description

  • The candidate will be responsible for assigning, coordinating, and reviewing projects and programmes.
  • The candidate will be responsible for hiring, training, directing, and motivating employees.
  • The candidate must market business services.
  • The candidate must plan and control budgets and expenditures.
  • The candidate will be responsible for planning and directing research.
  • The candidate will be expected to assist staff with administrative or technical issues.
  • The candidate will be expected to develop action plans, provide expertise in response to client needs, and support and advise project teams.
  • The candidate must direct and advise staff on the development and implementation of service quality assessment strategies.
  • The candidate will be expected to plan, administer, and control budgets for client projects, contracts, equipment, and supplies.
  • The candidate will be expected to plan, develop, and organise the policies and procedures of establishments.
  • The candidate will be expected to plan, organise, direct, control, and evaluate the operations of establishments that provide business services.
  • The candidate must represent the company in various economic and social organisations.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a Bachelor’s degree.
  • The ideal candidate will have at least 2 to 3 years of experience in a related industry.
  • The candidate will be expected to manage more than 20 people.
  • The candidate should be accurate.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate should be a good team player.

Work setting

  • The candidate’s relocation expenses will be covered by the employer.

Additional information

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate must be able to handle a large case load.
  • The candidate will be expected to manage a large workload.
  • The candidate must finished the work with in the given time line.
  • The candidate should be willing to work under pressure.

Benefits

  • Under Health Benefits, the selected candidate will receive Health care plan.

How to Apply

If you are interested in applying, apply through the given options.

By email

hiring.aoltoronto@gmail.com

Join @CanadaJobBank on Telegram
Show More
Back to top button