Contact Center Representative
Notification for the post of contact centre representative has been released by Lululemon. They’re inviting all the deserving and eligible applicants to show their interest in this post. They’re required to deliver world-class guest experience through all GEC channels like phone, live chat, email, and text. Along with this, they’re also appointed at this post to resolve guest concerns and inquiries through connection and empathy. Application for this post has already started and it will end soon.
Employer Name: Lululemon
Position: Contact Center Representative
Salary: $17.20 to $23.77 per hour
Employment Type: Full-time
Location: Alberta, Canada
Job Description
- Candidates who applied for this post are responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets working at this post.
- Applicants are also responsible for maintaining a high level of knowledge of Lululemon policies, procedures, and product education applied for this post.
- Candidates who applied for this post are required to perform multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support the growing e-commerce business.
- Candidates appointed to this post are required to actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action initiatives and priorities working at this post.
Job requirement
- Applicants must have a minimum of 1 year of customer service experience and a dedicated contact centre experience to be eligible for this post.
- They must ensure commitment to completing 2.5 weeks of full-time training and adaptability to learning new applications and systems to be preferred for this post.
- Applicants must have exceptional customer service skills including excellent verbal and written English communication to be eligible for this post.
- Candidates must attain the ability to authentically connect with guests and resolve guest inquiries over the phone to be considered an asset for this post.
- Applicants must attain the ability to prioritize time management and navigate multiple guest conversations at once over live chat working at this post.
Work setting
- Applicants applying for this post are required to participate in ongoing development, career pathway and performance conversations to develop skills that support job performance to be eligible for this post.
How to apply
All the applicants who are willing to apply for this post will just click on the Apply Now link shared below and share all their details required. Selectors of this recruitment will shortlist some of the best profiles who are eligible for this post. Selected candidates will be notified for further proceedings.