Co-op student – IT support
The City of Mississauga has announced the recruitment of persons for the post of Co-op – IT support. They’re looking for the most deserving and eligible candidates for this post. They’re required to provide front-line Help Desk support at the Tech Hub counter. They’re also required to resolve support calls from clients and update data in the Help Desk database. Eligible candidates can apply for this post now.
Employer Name: City of Mississauga
Position: Co-op student – IT support
No. of vacancies: 8
Salary: $19.22 to $22.84 per hour
Employment Type: Full-time
Location: Civic Centre, Mississauga, Canada
Job Description
- Applicants who applied for this post are appointed to triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams working at this post.
- Candidates are also appointed for imaging and Deployment of PCs to support PC Replacement working at this post.
- Candidates are also appointed to participate in PC Life Cycle and IT Asset Management processes working at this post.
- Applicants are also required to work under the general direction of the Supervisor, Information Technology Service working at this post.
- Candidates are also required to provide front-line Help Desk Call Centre telephone support.
Job requirement
- Candidates must be enrolled in a post-secondary Information Technology program to be eligible for this post.
- They must be familiar with a wide variety of software like Microsoft Windows 10, and Microsoft Windows 7 to be eligible for this post.
- Applicants must attain mobile device management experience to be considered as an asset for this post.
- Applicants must have exceptional customer service skills with a commitment to service excellence, quality and client communication to be preferred for this post.
- Applicants must have the ability to attend various City sites to get preferred for this post.
- Applicants must have occasional bending and lifting of equipment of up to 40 lbs to be preferred for this post.
Work setting
- Candidates appointed at this post to process voicemail and email requests for support working at this post.
- Candidates are also required to log support calls from clients and enter appropriate data into the Help Desk database working at this post.
How to apply
We have shared a dedicated link below, all the applicants who want to join this post will just need to click on the “Apply now” mentioned below and fill out the application form. All the Information shared in the application form must be genuine. In case of any kind of wrong information, the application may get rejected.