Client Service Manager II
Recruitment of a client service manager II has been released by Telus, they’re inviting candidates to share their applications. They’re required at this post to execute an onboarding program with key customers, collaborating with sales and customer success teams across TELUS Health. Registration for this post has already started and it will end soon.
Employer Name: Telus
Position: Client Service Manager II
Salary: $68,000 to $102,000 per year
Employment Type: Full-time
Location: Toronto, Alberta, Calgary and Multiple locations in Canada
Job Description
- Candidates working in this post are required to manage key accounts as the key point of contact for issues and complaints and support with ongoing tracking and reporting against targets.
- They’re also appointed at this post to drive client governance meetings to share data, trends, product updates and cross-sell opportunities.
- They’re appointed at this post to review customer feedback and seek to improve all aspects of the client experience with the company.
- Candidates for this post are also required to collaborate with the Pharmacy Operations team to ensure continuous improvement and implement any changes based on customer feedback.
- Applicants who applied for this post are also required to build strong relationships, liaising with internal and external stakeholders working at this post.
- Candidates are also required to stay up to date with industry trends and their potential impacts on customers and marketing programs working at this post.
Job requirement
- They must attain a dedicated bachelor’s degree in business, administration, or a related field.
- Candidates must attain dedicated experience in customer success, and a client-facing or client support capacity to be eligible for this post.
- Candidates Ideally 5+ years of experience customer experience to be eligible for this post.
- They must have prior experience in the insurance, benefits or pharmacy fields to be preferred for this post.
- They must have prior experience in customer onboarding or implementation programs to be preferred for this post.
- They must attain the ability to plan, prioritize, coordinate, and manage multiple projects with attention to detail.
- Candidates must acquire prior experience with Google Suite or Kroll Pharmacy System along with fluency in French and English to be preferred for this post.
Work setting
- They must be able to communicate and foster positive business relationships and ensure a proper understanding of drug benefit programs.
How to apply
Candidates who are interested in this post are requested to click on the link shared below and fill out the application form. Candidates who are most deserving of this post will get a call for interview proceedings. They’ll have to complete the interview and if they get selected they’ll get an appointment letter.
