Clerk, hotel front desk

Filmores Hotel based in 212 Dundas Street E., Toronto, ON M5A 1Z6 is inviting applications from suitable candidates for the position of Clerk, hotel front desk who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Part time leading to full time job. The shift timings include Night, Early Morning, 00:00 to 08:00.

Employer Name: Filmores Hotel
Position: Clerk, hotel front desk
No. of vacancies: 1
Salary: $16.55 to $18.00 hourly (To be negotiated) / 24 hours per week
Employment type: Term or contract, Part time leading to full time
Location: 212 Dundas Street E., Toronto, ON M5A 1Z6

Job Description

  • The candidate will be responsible for investigating complaints and claims.
  • The candidate will be responsible for registering arriving guests and assigning rooms.
  • The candidate must resolve complaints and claims.
  • The candidate will be responsible for processing group arrivals and departures.
  • The candidate must accept, cancel, and change room reservations.
  • The candidate must provide information on hotel facilities and services.
  • The candidate must provide general information about points of interest in the area.
  • The candidate must exchange foreign currency.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments      .
  • The candidate must adhere to emergency and safety procedures.
  • The candidate must perform clerical duties such as filing, photocopying, and faxing.
  • The candidate will be responsible for answering the phone and relaying messages and calls.
  • The candidate must assist clients/guests with special needs.
  • The candidate will be responsible for contacting customers to deliver requested wakeup calls.
  • The candidate must perform light housekeeping and cleaning duties.
  • The candidate must provide excellent customer service.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
  • Training will be provided to the selected candidate.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate should be a good team player.
  • The candidate must be resourceful.

Work setting

  • The candidate must work in the hotel, motel, resort, or hospitality industry.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheets, and the Internet.

Additional information

Security and safety

  • The candidate must be bondable.
  • The candidate should be subjected to a thorough criminal background check.

Transportation/travel information

  • The candidate must have their own transportation.
  • The candidate has access to public transportation.

Work conditions and physical capabilities

  • The candidate should have an eye for details.

Benefits

  • Financial and Other benefits will be provided to the selected candidate.
  • Under Financial benefits, the selected candidate will receive Bonus and Gratuities.
  • In addition to the Financial benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Other benefits, and Parking facilities.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

In person

212 Dundas Street E.
Toronto, ON
M5A 1Z6
Between 09:00 a.m. and 12:00 a.m.

Note

Please include the following while sending the application

  • Cover letter
  • References attesting experience
  • Letter of recommendation
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