Citizen services specialist (CSS) – government services
Service Canada based in Kenora, ON is inviting applications from suitable candidates for the position of Citizen services specialist (CSS) – government services who are self-motivated and have good interpersonal skills. Service Canada connects Canadians to a variety of government services and benefits through a single point of contact. In collaboration with stakeholders, the Public Service Commission of Canada is responsible for promoting and protecting a merit-based, representative, and non-partisan public service that serves all Canadians.
We also manage the tools for public service recruitment, giving applicants and managers access to all public service job opportunities through a single portal. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Casual employment or Full time job.
Employer Name: Service Canada
Position: Citizen services specialist (CSS) – government services
No. of vacancies: 1
Salary: $61,152 annually for 37.5 hours per week
Employment type: Casual employment, Full time
Location: Kenora, ON
Job Description
- The candidate must prepare and format a page presentation.
- The candidate will be responsible for acting as the primary point of contact for in-person client access to government services, entitlements, and benefits, as well as facilitating first point of contact resolution.
- The candidate will be expected to perform a triage function to respond to citizens’ needs and finalise the intervention sought, assist in path finding, or refer to a more appropriate authority as needed to support the department and its partners’ service offerings in the spirit of the service culture.
- The candidate would be in charge of completing orders, forms, applications, and requests.
- The candidate would be in charge of documenting customer interactions, transactions, comments, and complaints.
- The candidate would be in charge of communicating with and coordinating with coworkers as needed.
- The candidate would be in charge of providing feedback on the effectiveness of the customer service process.
- The candidate would be in charge of ensuring customer satisfaction and providing professional customer service.
- The candidate would be in charge of managing a large number of incoming phone calls.
- The candidate will be required to serve the public in matters relating to Employment Insurance (EI) benefits, the Canada Pension Plan (CPP), or Old Age Security (OAS), among other things.
- The candidate would be in charge of identifying and assessing the needs of customers in order to achieve customer satisfaction.
- The candidate would be in charge of developing long-term relationships and trust with customer accounts through open and interactive communication.
- The candidate would be in charge of providing accurate, valid, and complete information by employing the appropriate methods or tools.
- The candidate would be in charge of handling customer complaints, providing appropriate solutions and alternatives within time constraints, and following up to ensure resolution.
- The candidate must adhere to communication procedures, guidelines, and policies.
- The candidate will be expected to go above and beyond to engage customers.
- The candidate would be responsible for maintaining a courteous and calm manner at all times to de-escalate stressful situations.
- The candidate would be in charge of attracting potential customers by answering product and service inquiries and recommending further items and services.
Job Requirements
- The candidate should be bilingual.
- The candidate should have minimum qualification of Secondary (high) school graduation certificate
- Training will be provided to the selected candidate.
- The candidate should be organized and flexible in nature.
- The candidate should be a good team player with enough interpersonal and judge-mental skills.
- The candidate should be punctual.
- The candidate should be accountable.
- The candidate should be reliable.
- The candidate should be confident.
- The candidate should give importance to values and ethics.
- The candidate must have excellent written and verbal communication skills.
- The candidate should have good analytical and problem solving skills.
- The candidate should have excellent customer service skills.
- The candidate will be required to provide quality customer services and maintain high standard of professionalism.
- The candidate should be Customer-oriented and friendly.
- The candidate should be energetic with a positive attitude
- The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
- The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.
- The candidate should have excellent time management skills and the ability to prioritize work.
- The candidate should have strong organizational skills with the ability to multi-task.
- The candidate should have strong decision making skills.
- The candidate should be a quick learner.
- The candidate should be accurate.
- The candidate must be a self-motivated individual who is extremely enthusiastic about the job.
- The ideal candidate will be patient and have a “people-first” attitude.
- The candidate will be expected to deal with situations and issues proactively and persistently, seizing opportunities as they arise.
- The candidate will be required to maintain a positive, empathetic, and professional attitude toward customers at all times.
- The candidate should be detail-oriented.
Security and Safety
- The candidate must have a basic level of security clearance.
- The candidate should have a thorough Criminal record check.
- The candidate should be bondable and easily communicate.
Transportation/Travel Information
- The candidate should have valid driver’s licence.
Work Conditions and Physical Capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
- The candidate should have an eye for details to submit work or send communications without error
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should be willing to work for long hours in sitting positions.
How to Apply
If you are interested in applying, apply through the given options.
By email
Note
Please include the following while sending the application
- Cover letter