Call Centre Representative – (Unilingual)

WestJet based in Calgary, AB is inviting applications from suitable candidates for the position of Call Centre Representative – (Unilingual) who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Regular or Full-time job.

Employer Name: WestJet
Position: Call Centre Representative – (Unilingual)
No. of vacancies: 4
Salary: $14.25 an hour
Employment type: Regular, Full-time
Location: Calgary, AB

Job Description

  • The candidate will be responsible for booking air travel for internal and external guests, answering questions, and providing general information about WestJet travel.
  • The candidate will be expected to provide pre and post booking support, such as changing and cancelling reservations, using our reservation system.
  • The candidate must effectively research and make decisions based on the information available to them, while balancing the needs of the guest with the needs of the business.
  • As needed, the candidate will be required to work on ad hoc projects.
  • The candidate will be expected to assist customers with flight reservations, itinerary changes, baggage concerns, and customer loyalty programme questions.
  • The candidate will be responsible for assisting passengers with check-in, issuing tickets, providing flight information, checking baggage, and resolving ticket-related travel problems.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a minimum of two years of experience in a customer service and/or sales related environment.
  • The candidate must reside within one hour of WestJet’s headquarters (22 Aerial Place NE).
  • The candidate must be fluent in both written and spoken English at an advanced level.
  • The candidate must have strong computer skills, including a typing speed of at least 40 words per minute.
  • The candidate’s schedule will be flexible, and work hours will be determined by business needs.
  • The candidate should be punctual.
  • The candidate should be reliable.
  • The candidate should have excellent time management skills and the ability to prioritize work.
  • The candidate should have strong organizational skills with the ability to multi-task.
  • The candidate should be proficient in Microsoft Word, Windows Excel, Office and Outlook.
  • The candidate should be a good team player with enough interpersonal and judge-mental skills.
  • The candidate should be accountable.
  • The candidate should be confident.
  • The candidate should give importance to values and ethics.
  • The candidate must have excellent written and verbal communication skills.
  • The candidate should be bondable and easily communicate
  • The candidate should have good analytical and problem solving skills.
  • The candidate should have strong decision making skills.
  • The candidate should be a quick learner.
  • The candidate should be accurate.
  • The candidate must be a self-motivated individual who is extremely enthusiastic about the job.
  • The candidate should have excellent customer service skills.
  • The candidate will be expected to deal with situations and issues proactively and persistently, seizing opportunities as they arise.
  • The candidate will be required to maintain a positive, empathetic, and professional attitude toward customers at all times.
  • The ideal candidate will be patient and have a “people-first” attitude.
  • The candidate should have good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • The candidate should be Customer-oriented and friendly.
  • The candidate should be energetic with a positive attitude.
  • The candidate should be detail-oriented
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.
  • The candidate should have an eye for details to submit work or send communications without error
  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should be willing to work for long hours in sitting positions.

Other important information

  • This is a shift-based, home-based position; our contact centre is open 24/7/365, so you must be available to work early mornings, evenings, overnights, weekends, and holidays.
  • All contact centre positions require 4-6 weeks of virtual or in-person training at WestJet’s headquarters.
  • All necessary computer hardware for the role will be provided.
  • Our positions are in-home roles, and we require our agents to have the following environment for their home office to be successful: high speed internet (hardwired 25 Mbps download and 2.5 Mbps upload) and a safe, secure, and distraction-free room with an ergonomic set-up allowing you to sit for long periods of time.

How to Apply

If you are interested in applying, apply through the given options.


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